Guest Services Concierge

Lewisville, TX, USA|

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $20.00

Benefits

Health Insurance

401(k)

Tuition Reimbursement

Paid Time Off

Job Description

The hiring organization is a reputable healthcare facility dedicated to providing exceptional patient care and services. Known for its commitment to excellence, it strives to create a welcoming and supportive environment for patients, their families, and visitors. This healthcare facility emphasizes personalized, compassionate service, ensuring everyone who walks through their doors receives attentive and friendly support. As a cornerstone of the community's health network, the facility integrates state-of-the-art medical care with outstanding customer service, making it a trusted destination for comprehensive healthcare needs.

The role of Guest Services Concierge is pivotal within this healthcare establishment, as it focuses on deliveri... Show More

Job Requirements

High school diploma or GED equivalent
Less than 1 year of experience
Skilled in computer use
Good verbal communication skills
Ability to manage customer complaints
Ability to maintain effective working relationships
Ability to focus on patient and guest details

Job Qualifications

High school diploma or GED equivalent
Less than 1 year of experience in a customer service or related role
Skilled in the use of computers and related software applications
Good verbal communication and active listening skills
Ability to establish and maintain effective working relationships
Knowledge of customer service methods and principles

Job Duties

Greets patients, families and visitors in a friendly professional manner
Answers questions and provides listings of local amenities including dining, local hotels, restaurants, flower shops, bus schedules, airline information, car rental services and pharmacies
Identifies and reports visitors, guests and patients needs
Resolves customer issues or escalates to supervisor as required
Provides escorts for patients and visitors to difficult-to-locate hospital areas
Refers patients and visitors to appropriate services to address their needs and concerns
Maintains standards of customer service excellence
Maintains current information and materials regarding facilities, services and local attractions
Cleans and reports the status of assigned equipment
Maintains cleanliness of the lobby and surrounding areas

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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