Job Overview
Employment Type
Part-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Flexible Schedule
Job Description
TriHealth is a comprehensive healthcare system committed to providing exceptional medical services and compassionate care to patients across various communities. With a focus on innovation, patient-centered care, and community health improvement, TriHealth integrates multiple hospitals and outpatient facilities to deliver coordinated and accessible healthcare solutions. The organization prides itself on upholding values that emphasize respect, excellence, engagement, value, and service—core principles that guide every team member and define the patient experience.
The Guest Services Concierge role at TriHealth is designed to enhance the overall hospital experience for patients and their guests by addressing non-clinical needs efficiently and with empathy. ... Show More
The Guest Services Concierge role at TriHealth is designed to enhance the overall hospital experience for patients and their guests by addressing non-clinical needs efficiently and with empathy. ... Show More
Job Requirements
- High school diploma or GED
- 1-2 years experience in customer service or related service industry
- 1-2 years experience in customer service, hospitality management, or customer experience
- computer literate
- articulate
- professional appearance
- participation in councils or committees
- basic Life Support (BLS) required
Job Qualifications
- High school diploma or GED
- 1-2 years experience in customer service or related service industry
- 1-2 years experience in customer service, hospitality management, or customer experience
- computer literate
- articulate communication skills
- professional appearance
- basic Life Support (BLS) certification
Job Duties
- Act as a team member of Guest Services displaying warm welcoming and assisting guests
- coordinate and prioritize incoming requests for service while effectively communicating timeframes
- demonstrate a positive attitude and serve as an ambassador for the hospital
- provide non-clinical support services including information and coordination of hospital and local amenities
- serve as an on-call notary service for internal customers and guests
- assist lost guests in finding their way
- participate in service councils and committees to promote service quality
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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