Guest Services Concierge 1- Nights
Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Life insurance
Job Description
The hiring organization is a reputable healthcare facility focused on providing exceptional service and quality care to patients, families, guests, and staff members. As a key player in the healthcare sector, this hospital is dedicated to upholding standards of safety, privacy, and service excellence while fostering a warm and welcoming atmosphere for all who enter its doors. With a commitment to community health and well-being, the hospital continually invests in programs and initiatives to enhance patient care and satisfaction. Its team-oriented approach encourages collaboration and continuous improvement across departments to meet and exceed the expectations of those it serves.
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Job Requirements
- Two to three years of experience in hospitality or customer service, preferably in a healthcare environment
- High school or equivalent
- Ability to communicate effectively with diverse populations
- Proficiency with telephone and computer systems
- Ability to respond to urgent situations appropriately
- Flexibility to complete various assigned duties
- Commitment to maintaining confidentiality and privacy standards
Job Qualifications
- Two to three years of experience in hospitality or customer service, preferably in a healthcare environment
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to use telephone console and computer systems proficiently
- Demonstrated ability to manage urgent situations calmly and effectively
- Customer-oriented with a commitment to service excellence
- Ability to work collaboratively in a team environment
- Detail-oriented with good organizational skills
Job Duties
- Anticipates and fulfills needs for patients, guests, physicians, and team members in person and on the telephone using a warm and friendly manner
- Exhibits hospitality by proactively greeting incoming patients and guests
- Communicates effectively with patients, families, and team members facilitating communication in family waiting rooms and patient care areas
- Uses telephone consoles, computers, and other resources to provide accurate information regarding patient locations, meeting information, office and clinic locations
- Answers the telephone promptly and positively
- Facilitates wayfinding services for guests needing directions within the hospital, escorts guests when appropriate
- Promotes good customer service by anticipating customer needs and providing accurate local information
- Responds appropriately to urgent situations such as codes and communicates effectively to the correct leaders and resources
- Identifies service recovery situations and provides solutions
- Completes zone rounding for cleanliness and delivers mail, flowers, and packages to patients promptly
- Sets up, stocks, maintains, and completes daily closing duties for assigned areas
- Reports maintenance and housekeeping needs and tracks completion
- Maintains accurate contact information for hospital personnel, departments, and local resources
- Actively participates in continuous improvement programs and educational/skill-building activities
- Performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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