Guest Services Concierge 1 - Night Shift
Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
flexible scheduling
Job Description
The Guest Services Concierge position is offered within a healthcare setting dedicated to providing exceptional patient experiences through non-medical support and personalized assistance. This role is pivotal in creating a warm and welcoming environment for all patients and visitors entering the department, ensuring that the first impression is positive and comforting. The hiring establishment is a healthcare facility where patient-centered care is the foremost priority, emphasizing communication, collaboration, and support to enhance overall patient satisfaction and streamline interactions between patients, their families, and healthcare staff.\n\nThe Guest Services Concierge serves as an essential liaison, bridging the gap between guests and clinical... Show More
Job Requirements
- High school diploma or equivalent
- Excellent communication skills
- Ability to handle crisis situations calmly and efficiently
- Strong interpersonal skills
- Basic computer literacy
- Customer service experience preferred
- Ability to work in a fast-paced environment
Job Qualifications
- High school diploma or equivalent
- Strong customer service orientation
- Excellent interpersonal and communication skills
- Proficiency in telephone etiquette
- Basic computer skills
Job Duties
- Greet visitors and provide a welcoming first impression to patients, families, and guests
- Answer phones and respond to general/basic questions from callers
- Give directions and assist with navigation within the facility
- Provide customer or guest services in person or over the phone, including forwarding-facing patient interactions
- Recognize potential crisis situations and liaise with security or clinical teams as needed
- Facilitate communication between guests, team members, and Access Care Staff to enhance patient-centered care
- Perform minimal administrative duties as required
OysterLink supports restaurant and hospitality hiring.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: