Guest Services Concierge 1 FT Day-Evening
Job Overview
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Job Description
The hiring establishment is a leading healthcare organization dedicated to providing exceptional patient care and hospitality services. This healthcare facility prioritizes a welcoming environment for patients, guests, physicians, and team members, ensuring high standards of service, safety, and privacy at all times. Known for its comprehensive healthcare offerings and patient-centered approach, the organization is committed to fostering a positive experience throughout every interaction. With a focus on continuous improvement and excellence in healthcare support roles, the establishment offers a dynamic and rewarding work environment for customer service professionals seeking to contribute to healthcare hospitality and operational efficiency.
The rol... Show More
The rol... Show More
Job Requirements
- Two to three years of experience in hospitality or customer service, preferably in a healthcare environment
- High school or equivalent
- Ability to communicate effectively both in person and on the telephone
- Basic computer proficiency
- Ability to maintain confidentiality according to organizational standards
- Ability to handle urgent and service recovery situations calmly
- Ability to perform administrative duties and maintain work area cleanliness
Job Qualifications
- Two to three years of experience in hospitality or customer service, preferably in a healthcare environment
- High school diploma or equivalent
- Effective communication skills
- Ability to use telephone console and computer systems
- Customer service orientation
- Ability to respond calmly in urgent situations
- Organizational skills for administrative duties
- Teamwork and continuous improvement mindset
Job Duties
- Anticipates and fulfills needs for patients, guests, physicians, and team members in person and on the telephone using a warm and friendly manner
- Exhibits hospitality by proactively greeting incoming patients and guests
- Communicates effectively with patients, families, and team members, facilitating communication between families and the healthcare team
- Uses telephone console, computer, and other resources to provide accurate information about patient locations, meeting, office, and clinic information
- Demonstrates prompt, positive, and helpful telephone answering
- Facilitates wayfinding services and escorts guests when appropriate
- Promotes good customer service by anticipating customer needs and providing information on local services while prioritizing on-campus offerings
- Responds appropriately to urgent situations and communicates effectively with appropriate leaders
- Identifies service recovery situations and provides solutions
- Completes zone rounding for cleanliness and promptly delivers mail, flowers, and packages
- Sets up, stocks, maintains, and completes daily closing duties
- Reports maintenance and housekeeping needs and tracks completion
- Maintains accurate contact information for hospital personnel and local resources
- Participates in continuous improvement efforts through pilot programs, education, and department meetings
- Performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: