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Guest Services Concierge 1 -Day/Evening
Job Overview
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Job Description
The Guest Services Concierge role is a vital part of delivering an outstanding patient experience within a healthcare facility. This position is primarily focused on non-medical care, ensuring that every patient, family member, and visitor feels welcomed and supported from the moment they enter the department. The establishment hiring for this position is a healthcare organization that values patient-centered care and seeks to enhance communication between patients, families, and clinical staff to improve overall care quality. Typically, this role is well-suited for entry-level administrative professionals who have a passion for exceptional customer service and are eager to work in a... Show More
Job Requirements
- High school diploma or equivalent
- Strong customer service orientation
- Excellent interpersonal and communication skills
- Proficiency in telephone etiquette
- Basic computer skills
- Ability to recognize potential crisis situations
- Ability to act as a liaison between guests and clinical staff
Job Qualifications
- High school diploma or equivalent
- Strong customer service orientation with excellent interpersonal and communication skills
- Proficiency in telephone etiquette
- Basic computer skills
- Ability to recognize potential crisis situations and act appropriately
- Effective communication and liaison skills
- Experience in a customer service or administrative role preferred but not required
Job Duties
- Greet visitors and provide a welcoming first impression to patients, families, and guests
- Answer phones and respond to general/basic questions from callers
- Give directions and assist with navigation within the facility
- Provide customer or guest services in person or over the phone, including front-facing patient interactions
- Recognize potential crisis situations and liaise with security or clinical teams as needed
- Facilitate communication between guests, team members, and Access Care Staff to enhance patient-centered care
- Perform minimal administrative duties as required
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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