Job Overview
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.25
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
Employee Discounts
Job Description
The hiring establishment is a healthcare organization committed to delivering exceptional patient and guest services in a warm, friendly, and professional manner. This organization values service excellence, safety, and maintaining privacy standards, making it a respected leader in providing healthcare support and hospitality. With a focus on creating a positive experience for patients, guests, physicians, and team members alike, the organization fosters an environment where attentiveness and effective communication are paramount.
This particular role is designed for individuals with two to three years of experience in hospitality or customer service, preferably within a healthcare environment. The employment type centers aro... Show More
This particular role is designed for individuals with two to three years of experience in hospitality or customer service, preferably within a healthcare environment. The employment type centers aro... Show More
Job Requirements
- High school or equivalent
- two to three years of experience in hospitality or customer service, preferably in a healthcare environment
- ability to communicate effectively with diverse populations
- proficiency in operating telephone consoles and computer systems
- strong customer service orientation
- capacity to manage multiple tasks efficiently
- ability to respond appropriately to urgent situations
- reliable and punctual
- ability to follow organizational privacy and safety standards
Job Qualifications
- Two to three years of experience in hospitality or customer service, preferably in a healthcare environment
- high school or equivalent
- strong interpersonal and communication skills
- ability to handle urgent situations calmly
- familiarity with telephone consoles and computer systems
- attention to detail and multitasking capabilities
- proactive and friendly demeanor
- experience with customer service recovery
Job Duties
- Exhibits hospitality by proactively greeting incoming patients and guests
- makes a positive impression
- is able to communicate effectively with patients, families and team members
- facilitates communication between families and the health care team in family waiting rooms and patient care areas
- uses a telephone console, computer, and other resources to provide accurate information to patients, guests, physicians, and team members
- demonstrates the ability to answers the telephone in a prompt, positive, and helpful manner consistently
- facilitates way finding services for guests needing directions within the hospital
- escorts guests to destinations when appropriate
- promotes good customer service, anticipates the customer's needs and provides for them
- acts as resource for patients, guests, physicians, and team members by providing accurate information about local restaurants, hotels, shopping, and events while always recommending those services that can be provided on campus first
- responds appropriately to urgent situations, such as codes, and communicates effectively to the correct leaders and resources
- is able to identify service recovery situations and provide solutions
- completes zone rounding for cleanliness
- receives, labels, and delivers mail, flowers, and packages to patients promptly
- set up, stock, maintain, and complete daily closing duties for each area as assigned
- report maintenance and housekeeping needs and track for timely completion
- maintains accurate contact information for the hospital personnel, departments, and local resources
- actively participates in continuous improvement of services and offerings through pilot programs, approved educational/skill building programs, and department meetings
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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