Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
continuous training
wellness programs
Job Description
The hiring organization is a reputable healthcare facility committed to providing exceptional care and support to patients, their families, and the wider community. Known for its compassionate approach and dedication to maintaining the highest standards of safety, privacy, and service excellence, this institution fosters a welcoming environment where every individual is treated with kindness and respect. The healthcare facility serves a diverse population, offering a range of specialized medical services backed by a skilled multidisciplinary team. They prioritize patient-centered care and continuously seek to enhance the overall experience through attentive service and effective communication. This healthcare provider understands the importance... Show More
Job Requirements
- Two to three years of experience in hospitality or customer service
- Experience in a healthcare environment preferred
- High school diploma or equivalent
- Effective communication skills
- Proficiency with telephone and computer systems
- Ability to handle urgent situations
- Strong organizational skills
- Commitment to confidentiality and privacy standards
Job Qualifications
- Two to three years of experience in hospitality or customer service
- Experience in a healthcare environment preferred
- High school diploma or equivalent
- Able to communicate effectively with diverse populations
- Skilled in handling telephone systems and computer operations
- Demonstrated ability to provide excellent customer service
- Ability to handle urgent situations calmly and effectively
- Strong organizational and multitasking skills
- Capable of maintaining confidentiality and privacy standards
Job Duties
- Anticipates and fulfills needs for patients, guests, physicians, and team members in person and on the telephone using a warm and friendly manner
- Exhibits hospitality by proactively greeting incoming patients and guests
- Communicates effectively with patients, families, and team members
- Facilitates communication between families and the healthcare team
- Uses telephone console, computer, and other resources to provide accurate information
- Answers the telephone promptly and positively
- Facilitates wayfinding services for guests needing directions within the hospital
- Promotes good customer service and acts as a resource for local amenities
- Responds appropriately to urgent situations and communicates to the correct leaders
- Identifies service recovery situations and provides solutions
- Completes zone rounding for cleanliness
- Receives, labels, and delivers mail, flowers, and packages to patients promptly
- Sets up, stocks, maintains, and completes daily closing duties for each area as assigned
- Reports maintenance and housekeeping needs and tracks for completion
- Maintains accurate hospital and local contact information
- Participates in continuous improvement programs
- Performs other duties as assigned
OysterLink focuses on restaurant and hospitality jobs.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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