Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
flexible scheduling
Job Description
The Guest Services Concierge role is a pivotal position within a healthcare facility dedicated to enhancing the patient experience by providing exceptional non-medical care and customer service. This position is typically situated within hospitals, medical centers, or other healthcare organizations where patient interaction extends beyond clinical care. The primary goal of the Guest Services Concierge is to serve as the welcoming face of the department, delivering a warm, inviting first impression that helps patients, families, and visitors feel comfortable and supported from the moment they enter the facility.
Healthcare environments can be complex and often overwhelming for patients an... Show More
Healthcare environments can be complex and often overwhelming for patients an... Show More
Job Requirements
- High school diploma or equivalent
- strong customer service orientation
- excellent interpersonal skills
- effective communication skills
- proficiency in telephone etiquette
- basic computer skills
- ability to recognize potential crisis situations
- capacity to facilitate communication between diverse stakeholders
Job Qualifications
- High school diploma or equivalent
- strong customer service orientation with excellent interpersonal and communication skills
- proficiency in telephone etiquette
- basic computer skills
Job Duties
- Greet visitors and provide a welcoming first impression to patients, families, and guests
- answer phones and respond to general or basic questions from callers
- give directions and assist with navigation within the facility
- provide customer or guest services in person or over the phone, including front-facing patient interactions
- recognize potential crisis situations and liaise with security or clinical teams as needed
- facilitate communication between guests, team members, and Access Care Staff to enhance patient-centered care
- perform minimal administrative duties as required
OysterLink helps hospitality teams hire in one place.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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