Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Career development opportunities
Employee assistance program
Job Description
The hiring establishment is a reputable healthcare facility dedicated to providing exceptional patient care and ensuring a welcoming environment for all patients, guests, physicians, and team members. This organization prioritizes service excellence, safety, and privacy standards, making it a trusted name in the healthcare community. With a strong commitment to hospitality, the facility strives to create a comfortable and informative experience for everyone who interacts with the institution. The culture emphasizes teamwork, continuous improvement, and proactive communication, all aimed at enhancing the overall patient and guest experience.
The role available is centered on providing exemplary customer service and administrative s... Show More
The role available is centered on providing exemplary customer service and administrative s... Show More
Job Requirements
- High school diploma or equivalent
- Two to three years of experience in hospitality or customer service, preferably in a healthcare environment
- Ability to communicate effectively with diverse groups including patients, families, and healthcare team members
- Competency in using telephone console and computer systems
- Capability to handle urgent situations calmly and effectively
- Strong customer service orientation
- Ability to maintain confidentiality and uphold privacy standards
- Physical ability to perform zone rounding and deliver mail/packages
Job Qualifications
- Two to three years of experience in hospitality or customer service, preferably in a healthcare environment
- High school diploma or equivalent
- Strong interpersonal and communication skills
- Ability to handle multiple tasks efficiently
- Proficiency with telephone console and computer systems
- Customer-focused attitude
- Ability to work well in a team environment
- Basic knowledge of healthcare facility operations
Job Duties
- Anticipates and fulfills needs for patients, guests, physicians, and team members in person and on the telephone using a warm and friendly manner
- Exhibits hospitality by proactively greeting incoming patients and guests and making a positive impression
- Communicates effectively with patients, families, and team members, facilitating communication in family waiting rooms and patient care areas
- Uses telephone console, computer, and other resources to provide accurate information including patient locations, meeting information, office and clinic locations
- Answers the telephone promptly, positively, and helpfully
- Facilitates wayfinding services for guests needing directions within the hospital and escorts guests to destinations when appropriate
- Promotes good customer service by providing accurate local information and recommending on-campus services first
- Responds appropriately to urgent situations such as codes and communicates effectively to the correct leaders and resources
- Identifies service recovery situations and provides solutions
- Completes zone rounding for cleanliness
- Receives, labels, and delivers mail, flowers, and packages to patients promptly
- Sets up, stocks, maintains, and completes daily closing duties
- Reports maintenance and housekeeping needs and tracks timely completion
- Maintains accurate contact information for hospital personnel, departments, and local resources
- Participates in continuous improvement through pilot programs, educational and skill-building programs, and department meetings
- Performs other duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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