Job Overview
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.25
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
Employee Discounts
Job Description
The hiring establishment is a healthcare organization dedicated to providing exceptional patient care and service. This organization operates with a commitment to maintaining high standards of hospitality, safety, privacy, and customer service within a healthcare environment. The organization aims to create a welcoming and supportive atmosphere for patients, guests, physicians, and team members alike, ensuring smooth and effective communication and assistance throughout the hospital or clinic setting. By upholding organizational service standards, the establishment plays a crucial role in enhancing the patient and visitor experience.
The role being offered is a Customer Service position within this healthcare setting. The posit... Show More
The role being offered is a Customer Service position within this healthcare setting. The posit... Show More
Job Requirements
- High school diploma or equivalent
- two to three years of hospitality or customer service experience
- preferably healthcare environment experience
- strong communication skills
- ability to use telephone and computer systems
- ability to maintain confidentiality and privacy
- ability to handle urgent situations
- proactive and friendly attitude
- ability to work independently and in a team
- attention to cleanliness and detail
Job Qualifications
- High school diploma or equivalent
- two to three years of experience in hospitality or customer service, preferably in a healthcare environment
- effective communication skills
- ability to use telephone console and computer systems
- proactive and friendly demeanor
- ability to handle urgent situations calmly and effectively
- skill in facilitating way finding and escorting guests
- competence in service recovery
- attention to detail in administrative tasks
- teamwork and continuous improvement participation
Job Duties
- Exhibits hospitality by proactively greeting incoming patients and guests
- makes a positive impression
- is able to communicate effectively with patients, families and team members
- facilitates communication between families and the health care team in family waiting rooms and patient care areas
- uses a telephone console, computer, and other resources to provide accurate information to patients, guests, physicians, and team members
- demonstrates the ability to answer the telephone in a prompt, positive, and helpful manner consistently
- facilitates way finding services for guests needing directions within the hospital
- escorts guests to destinations when appropriate
- promotes good customer service, anticipates the customer's needs and provides for them
- acts as resource for patients, guests, physicians, and team members by providing accurate information about local restaurants, hotels, shopping, and events while always recommending those services that can be provided on campus first
- responds appropriately to urgent situations, such as codes, and communicates effectively to the correct leaders and resources
- is able to identify service recovery situations and provide solutions
- completes zone rounding for cleanliness
- receives, labels, and delivers mail, flowers, and packages to patients promptly
- sets up, stocks, maintains, and completes daily closing duties for each area as assigned
- reports maintenance and housekeeping needs and tracks for timely completion
- maintains accurate contact information for the hospital personnel, departments, and local resources
- actively participates in continuous improvement of services and offerings through pilot programs, approved educational/skill building programs, and department meetings
- performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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