Job Overview
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.25
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Employee Discounts
Job Description
Our organization is a leading healthcare facility dedicated to providing exceptional patient care and support services. We pride ourselves on maintaining a welcoming and safe environment for all patients, their families, and our staff. Our commitment to excellence is reflected in our approach to service, which emphasizes compassion, respect, and responsiveness to the needs of those we serve. As a healthcare provider, we understand the importance of creating a positive experience that supports healing and comfort throughout a patient's journey with us.
We are currently seeking a Customer Service Representative to join our hospitality team. This role is vita... Show More
We are currently seeking a Customer Service Representative to join our hospitality team. This role is vita... Show More
Job Requirements
- High school diploma or equivalent
- Two to three years of experience in hospitality or customer service, preferably in a healthcare environment
- Excellent communication skills
- Ability to use telephone and computer systems
- Ability to work flexible hours
- Friendly and warm demeanor
- Commitment to maintaining patient privacy and safety standards
Job Qualifications
- High school diploma or equivalent
- Two to three years of experience in hospitality or customer service, preferably in a healthcare environment
- Strong communication and interpersonal skills
- Ability to use telephone consoles and computer systems effectively
- Demonstrated ability to manage multiple tasks and prioritize work
- Knowledge of customer service principles and problem-solving techniques
- Ability to work in a fast-paced environment and respond to urgent situations appropriately
Job Duties
- Exhibits hospitality by proactively greeting incoming patients and guests
- makes a positive impression
- Is able to communicate effectively with patients, families and team members
- Facilitates communication between families and the health care team in family waiting rooms and patient care areas
- Uses a telephone console, computer, and other resources to provide accurate information to patients, guests, physicians, and team members
- Demonstrates the ability to answer the telephone in a prompt, positive, and helpful manner consistently
- Facilitates way finding services for guests needing directions within the hospital
- Escorts guests to destinations when appropriate
- Promotes good customer service, anticipates the customer’s needs and provides for them
- Acts as resource for patients, guests, physicians, and team members by providing accurate information about local restaurants, hotels, shopping, and events while always recommending those services that can be provided on campus first
- Responds appropriately to urgent situations, such as codes, and communicates effectively to the correct leaders and resources
- Is able to identify service recovery situations and provide solutions
- Completes zone rounding for cleanliness
- Receives, labels, and delivers mail, flowers, and packages to patients promptly
- Sets up, stocks, maintains, and completes daily closing duties for each area as assigned
- Reports maintenance and housekeeping needs and tracks for timely completion
- Maintains accurate contact information for the hospital personnel, departments, and local resources
- Actively participates in continuous improvement of services and offerings through pilot programs, approved educational/skill building programs, and department meetings
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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