Job Overview
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
wellness programs
Job Description
The hiring organization is a renowned healthcare facility dedicated to delivering exceptional patient care and support services. This establishment places a strong emphasis on hospitality, effective communication, and upholding organizational standards of service, safety, and privacy. As a healthcare provider, the organization prioritizes the needs and comfort of patients, guests, physicians, and team members alike, ensuring a welcoming and supportive environment in both face-to-face and telephone interactions. The healthcare facility is committed to fostering a positive and friendly atmosphere, recognizing the critical role that customer service plays in creating a healing environment and enhancing patient satisfaction.
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This role is... Show More
Job Requirements
- High school diploma or equivalent
- Two to three years of experience in hospitality or customer service, preferably in a healthcare environment
- Effective communication skills
- Ability to use telephone consoles and computers
- Warm and friendly demeanor
- Ability to handle urgent situations calmly
- Knowledge of customer service principles
- Ability to work as part of a team
- Commitment to maintaining privacy and safety standards
Job Qualifications
- Two to three years of experience in hospitality or customer service, preferably in a healthcare environment
- High school diploma or equivalent
- Ability to communicate effectively with diverse populations
- Proficiency with telephone console and computer systems
- Strong interpersonal skills
- Ability to respond appropriately to urgent situations
- Commitment to confidentiality and privacy standards
- Demonstrated problem-solving skills
Job Duties
- Anticipates and fulfills needs for patients, guests, physicians, and team members in person and on the telephone using a warm and friendly manner
- Exhibits hospitality by proactively greeting incoming patients and guests and making a positive impression
- Communicates effectively with patients, families, and team members and facilitates communication between families and the healthcare team
- Uses a telephone console, computer, and other resources to provide accurate information about patient locations, meeting information, office and clinic locations
- Answers the telephone promptly, positively, and helpfully
- Facilitates wayfinding services for guests needing directions within the hospital and escorts guests to destinations when appropriate
- Promotes good customer service, anticipates customer needs, and provides accurate information about local restaurants, hotels, shopping, and events while recommending hospital services first
- Responds appropriately to urgent situations such as codes and communicates effectively to the correct leaders and resources
- Identifies service recovery situations and provides solutions
- Completes zone rounding for cleanliness
- Receives, labels, and delivers mail, flowers, and packages to patients promptly
- Sets up, stocks, maintains, and completes daily closing duties for assigned areas
- Reports maintenance and housekeeping needs and tracks timely completion
- Maintains accurate contact information for hospital personnel, departments, and local resources
- Actively participates in continuous improvement through pilot programs, education, skill-building programs, and meetings
- Performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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