Job Overview
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
Employee Discounts
Job Description
Our healthcare organization is dedicated to providing exceptional patient care and outstanding guest services in a warm and welcoming environment. We are committed to upholding the highest standards of service, safety, and privacy, ensuring that every individual who interacts with our hospital feels valued, respected, and well-informed. Our team plays a crucial role in creating a supportive and efficient atmosphere for patients, their families, physicians, and visitors. We take pride in fostering an environment that reflects compassion, professionalism, and excellence throughout all aspects of patient and guest interaction.
The role of the Patient and Guest Services Representative is pivotal i... Show More
The role of the Patient and Guest Services Representative is pivotal i... Show More
Job Requirements
- Two to three years of experience in hospitality or customer service, preferably in a healthcare environment
- High school diploma or equivalent
- Strong communication skills
- Ability to operate telephone and computer systems
- Customer-oriented approach
- Ability to respond effectively in urgent situations
- Commitment to maintaining cleanliness and safety standards
- Flexibility to perform various duties as assigned
Job Qualifications
- Two to three years of experience in hospitality or customer service, preferably in a healthcare environment
- High School or equivalent
- Effective communication skills
- Ability to use telephone console and computer systems
- Customer service skills
- Ability to handle urgent situations appropriately
- Ability to facilitate way finding and escort guests
- Problem-solving skills for service recovery
- Ability to participate in continuous improvement initiatives
Job Duties
- Exhibits hospitality by proactively greeting incoming patients and guests
- makes a positive impression
- Is able to communicate effectively with patients, families and team members
- Facilitates communication between families and the health care team in family waiting rooms and patient care areas
- Uses a telephone console, computer, and other resources to provide accurate information to patients, guests, physicians, and team members
- Demonstrates the ability to answer the telephone in a prompt, positive, and helpful manner consistently
- Facilitates way finding services for guests needing directions within the hospital
- Escorts guests to destinations when appropriate
- Promotes good customer service, anticipates the customer's needs and provides for them
- Acts as resource for patients, guests, physicians, and team members by providing accurate information about local restaurants, hotels, shopping, and events while always recommending those services that can be provided on campus first
- Responds appropriately to urgent situations, such as codes, and communicates effectively to the correct leaders and resources
- Identifies service recovery situations and provides solutions
- Completes zone rounding for cleanliness
- Receives, labels, and delivers mail, flowers, and packages to patients promptly
- Sets up, stocks, maintains, and completes daily closing duties for each area as assigned
- Reports maintenance and housekeeping needs and tracks for timely completion
- Maintains accurate contact information for the hospital personnel, departments, and local resources
- Actively participates in continuous improvement of services and offerings through pilot programs, approved educational/skill building programs, and department meetings
- Performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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