Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $11.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
401(k)
401(k) matching
Dental Insurance
employee discount
Health Insurance
Paid Time Off
Referral program
Vision Insurance
Job Description
The Umstead Hotel and Spa, located in Cary, North Carolina, is a prestigious luxury resort known for its commitment to exceptional guest service and refined hospitality experiences. This Forbes 5 Star property offers an exquisite blend of elegant accommodations, world-class spa treatments, and fine dining, making it a premier destination for travelers seeking comfort and sophistication. The hotel prides itself on maintaining impeccable service standards and delivering personalized guest experiences that cater to both leisure and business clientele. With beautiful grounds, upscale amenities, and a focus on sustainability and wellness, The Umstead Hotel and Spa represents the pinnacle of hotel... Show More
Job Requirements
- High school diploma or equivalent
- valid driver’s license with clean driving record
- able to stand for entire shift
- able to lift 60 lbs
- excellent communication and interpersonal skills
- customer service oriented
- ability to follow hotel policies and procedures
- flexible availability including nights, weekends and holidays
- professional appearance and attitude
Job Qualifications
- Valid driver’s license and clean driving record
- able to multi-task and work in a fast-paced environment
- able to stand long periods
- able to lift 60 lbs
- professional appearance and attitude at all times according to hotel quality standards
- fulfills any special requests or needs of guests
- adheres to Forbes 5 Star standards
- flexible schedule and ability to work all shifts including weekends and holidays
Job Duties
- Welcome guests to the hotel with appropriate greeting
- open hotel main doors and assist guest entering and leaving the property
- assist guest with opening and closing vehicle doors
- assist guests with loading and unloading luggage
- acknowledge and greet guests within 60 seconds and provide fast, friendly service
- communicate proper parking procedures to guests
- tag guest vehicle keys with date, time, and name
- able to effectively park and retrieve guests cars without causing damage to the vehicle
- ensure that parked cars are locked and that keys are stored safely or returned to the owner
- respond to guest requests for information about the hotel and its surroundings
- arrange for special services requested by the guest such as taxi or ride-sharing
- arrange fulfillment of guest services by working with bell staff and reception agents
- resolve any guest related problems graciously and expeditiously while protecting the interests of both guests and the hotel
- give a fond farewell to all guests departing and thank them
- communicate effectively with guests, colleagues, and supervisors
- demonstrate teamwork by cooperating and assisting colleagues as needed
- document and report all vehicle incidents like damages, accidents, theft, missing articles
- demonstrate a working knowledge of all services and facilities of the hotel and effectively assist guests
- respond appropriately to negative comments and complaints
- notify Front Office Manager immediately for appropriate follow-up
Job Qualifications
Experience
No experience required
Job Location
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