Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.25
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive salary
Cigna medical
Cigna dental
New parental leave pay
Training and development opportunities
Complimentary accommodation
Complimentary employee meals
401k retirement plans
Job Description
Four Seasons is a global luxury hospitality company renowned for delivering exceptional guest experiences through its unwavering commitment to quality and genuine personalized service. Powered by a dedicated team of individuals who strive for excellence, Four Seasons is more than just a hotel brand; it is a community that values mutual respect, personal growth, and outstanding service tailored to the needs of each guest. The company believes that extraordinary guest experiences stem from an equally world-class employee experience and supportive company culture. Around the world, Four Seasons team members create memorable moments for guests, residents, and partners alike, fostering connections... Show More
Job Requirements
- Experience in a luxury resort or restaurant preferred
- Knowledge of Napa Valley and surrounding areas highly desirable but not required
- Must be flexible with schedule able to work weekdays, weekends, holidays, evening or overnight shifts
- Reading, writing and oral proficiency in the English language
- Clean driving record and valid Driver's License required
- Ability to multi-task in a high volume and demanding environment
- Strong problem solving skills, ability to handle difficult situations and guests
- Ability to remain calm during challenging situations
- Strong communication and interpersonal skills
- Must possess valid US work authorization
- This position is not eligible for work sponsorship or visa
Job Qualifications
- Experience in a luxury resort or restaurant environment preferred
- Knowledge of local geography including Napa Valley and vicinity
- Strong communication skills and ability to assist guests with inquiries
- Valid Driver's License with clean driving record
- Ability to perform multiple duties simultaneously under pressure
- Professionalism and commitment to high standards of hospitality
- Ability to work flexible schedules including weekends, holidays and varied shift times
- Customer service and problem resolution expertise
- Physical ability to handle luggage and perform manual tasks
- Familiarity with resort operations and guest service protocols
Job Duties
- Greets all guests and delivers luggage to room upon check-in, provides overview of resort, room orientation based off first time or return guest, picks up luggage from room upon departure, moving the luggage to storage of the front drive
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- resolves customer complaints, assist guests in all inquiries, services, directions, hours of operation, key hotel personnel, in-house events, directions, recommendations for off property
- Assist the Concierge and Front Desk with deliveries, tasks and special requests
- Receives vehicles from guests and drives to the hotel garage, adhering to all traffic regulations, and speed limits, using caution not to damage the vehicle being driven and other vehicles in the vicinity
- Picks up vehicles when requested in a timely manner
- Drives golf cart to both pickup and drop off guests throughout the resort, following speed limits and using caution to yield to pedestrians
- Assesses any damage to vehicle, clearly notes any damage on claim ticket along with locations of vehicle when parked, deposits key and ticket in bell closet
- Performs errands for guests and the hotel that may require local travel off of the property
- Performs shoeshine service
- picking up shoes from guest villas, cleaning and polishing them and returning them to the guest
- Provides a high level of cleanliness in the lobby, luggage storage room, and driveway and resort entrance
- Maintains cleanliness of golf carts and luggage carts
- Collect door knob hangers from guest villas for in room dining requests
- Assist with preparation and delivery of Overnight Newspapers and Room Service Delivery
- Audit vehicles parked in garage for front office to post charges nightly
- Prepare arrival area and golf carts for inclement weather
- Assists with responsibilities and duties in the absence of or due to heavy volume in Lobby coverage, Housekeeping and other areas as needed
- Perform other tasks or projects as assigned by management
- Works harmoniously and professionally with co-workers and supervisors
- Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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