Guest Services Attendant (Bellperson/Valet Attendant)
Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $24.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k plan
Employee Discounts
Free Employee Meals
Complimentary dry cleaning
free employee parking
Job Description
Four Seasons is a distinguished luxury hospitality brand renowned globally for its exceptional service, innovative guest experiences, and commitment to quality. Fueled by a passionate team dedicated to personal and professional growth, Four Seasons is much more than a hotel—it is a destination where genuine heart meets unparalleled service that elevates every guest's stay to a memorable and unique experience. This vibrant and diverse collective of professionals around the world fosters an atmosphere of respect, collaboration, and excellence, where every team member is valued and empowered. The company culture centers on treating every person—whether guest, resident, or partner—the way one... Show More
Job Requirements
- High school diploma or equivalent
- clean driving record and valid Driver's License
- ability to lift and carry luggage
- flexible with work schedule including weekends, holidays, evenings, and overnight shifts
- proficiency in reading, writing and speaking English
- strong communication and interpersonal skills
- ability to multitask and remain calm under pressure
- must be legally authorized to work in the United States
Job Qualifications
- Experience in luxury hotel or restaurant preferred
- must be flexible with schedule, including weekdays, weekends, holidays, evenings, and overnight shifts
- requires reading, writing and oral proficiency in the English language
- clean driving record and valid Driver's License
- ability to lift and carry luggage and pull luggage carts
- ability to multi-task in a high volume and demanding environment
- must provide work authorization document proving eligibility to work in the United States
Job Duties
- Greet all guests and deliver luggage to room upon check-in, pick up luggage from room upon departure, moving the luggage to storage or the front drive
- maintain proper records of deliveries and pick ups
- handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- resolve customer complaints and assist guests with inquiries related to hotel services, directions, hours of operation, key hotel personnel, and in-house events
- assist the Concierge and Front Desk with deliveries, tasks, and special requests
- receive vehicles from guests and drive to the hotel garage safely, adhering to all traffic regulations
- pick up vehicles when requested in a timely manner
- yield to pedestrians
- assess any damage to vehicles, noting damage on claim tickets along with vehicle location when parked
- deposit key and ticket in Bell closet
- perform errands for guests and the hotel requiring local travel off-property
- assist with preparation and delivery of In Room Dining and housekeeping items during overnight shifts
- comply with Four Seasons' Category One and Two Work Rules and Standards of Conduct
- work harmoniously and professionally with co-workers and supervisors
- perform other duties and projects as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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