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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $18.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Professional development opportunities
Career advancement potential
inclusive work environment
Paid Time Off
flexible scheduling
Job Description
Ottine Mineral Springs is a historic and renowned establishment nestled beside Palmetto State Park, known for its natural mineral waters that have been celebrated for their healing and relaxing properties for generations. This unique resort combines the timeless appeal of natural wellness with modern hospitality, offering guests a tranquil retreat where they can unwind and rejuvenate amidst nature. Situated in a picturesque location, Ottine Mineral Springs provides visitors with a serene environment emphasizing health, relaxation, and overall well-being. The company prides itself on preserving the legacy of this remarkable mineral spring while adapting its services to contemporary standards, making it... Show More
Job Requirements
- Ability to work evenings, weekends, weekdays, and holidays required
- High school diploma or general education degree (GED)
- College degree preferred
- Six months related experience in hospitality or service industry preferred
- Must be able to speak, read, write, and understand English
- Ability to understand other computer programs (i.e., Property Management System)
- Reliability, punctuality, and professional communication skills are critical
- Ability to work under pressure with a high level of patience and customer service
- Accurate cash handling skills required
- CPR and first aid certification a plus and/or willingness to be trained
- Position requires manual dexterity, auditory and visual skills, ability to follow written and verbal instructions and procedures, capacity to communicate effectively and professionally
- Comfortable working in an indoor/outdoor use space
Job Qualifications
- High school diploma or general education degree (GED)
- College degree preferred
- Six months related experience in hospitality or service industry preferred
- Must be able to speak, read, write, and understand English
- Ability to understand other computer programs (i.e., Property Management System)
- Reliability, punctuality, and professional communication skills
- Ability to work under pressure with a high level of patience and customer service
- Accurate cash handling skills
- CPR and first aid certification a plus and/or willingness to be trained
- Comfortable working in an indoor/outdoor use space
- Ability to follow written and verbal instructions and procedures
- Capacity to communicate effectively and professionally
Job Duties
- Comply with grooming standards and always maintain a professional appearance
- Comply with all operational standards, policies and procedures, manuals, training materials, memos, and verbal instructions
- Fulfill all items on the shift checklist
- Check in and out all resort guests in a professional, confident, and personalized way
- Accurately and efficiently process day passes, event reservations and make sure waivers are signed
- Ensure prompt responses to all guest comments and concerns, inform the immediate supervisor of any issues, and assist in implementing corrective measures as needed
- Foster a positive relationship with all employees and guests
- Make sure all emails, texts and calls are answered courteously, professionally, and promptly
- Keep an accurate record of guest emails, texts and calls for assistance or complaints and ensure that all items are completed
- Open, secure, and balance shift banks, ensuring the verification of all cash and card transactions during each shift
- Possess a thorough understanding of resort availability, current rates, and any events that may affect occupancy and availability
- Have a thorough understanding of the amenities and directions to/from resort
- Maintain open communication with all departments and upper management through email, meetings, and other means to ensure all resort needs are addressed
- Ensure a high standard of cleanliness and safety in the work area
- Make sure all equipment is kept in good, safe working condition
- Stay vigilant regarding safety issues across the property
- Stay updated on safety and emergency procedures as well as OSHA requirements
- Participate in relevant meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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