Guest Services Associate (PRN/On-Call)
Job Overview
Employment Type
Temporary
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Work Schedule
On-call
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Flexible Schedule
Professional development opportunities
Employee wellness programs
Job Description
Mary Free Bed Rehabilitation Hospital is a nationally accredited, not-for-profit rehabilitation hospital dedicated to providing comprehensive rehabilitation services to thousands of children and adults annually. Based in Michigan, this esteemed institution focuses exclusively on rehabilitation and is renowned for its outstanding clinical outcomes driven by a highly skilled team of physicians, nurses, and therapists. Mary Free Bed offers a wide spectrum of inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics, and home and community-based programs that collectively represent the most comprehensive rehabilitation services in the region. This unique focus and commitment to patient-centered care underscore the hospital's mission of restoring hope... Show More
Job Requirements
- high school diploma or GED
- two years of customer service experience
- ability to walk short distances or be independent in wheelchair mobility
- ability to stand or sit for long periods (up to ten hours per day)
- competent with computers and Microsoft Office Suite
- functional hearing for communication devices
- ability to work flexible schedules and extended hours
- problem resolution skills
- ability to manage multiple priorities
- ability to speak, read, and write standard English
- ability to comprehend and follow instructions
Job Qualifications
- high school diploma or GED
- two years of customer service experience, preferably in healthcare
- computer proficiency including Microsoft Office Suite
- effective communication and interpersonal skills
- problem resolution skills
- ability to manage multiple priorities
- ability to speak, read, and write standard English
- ability to carry out instructions in written, oral, or diagram form
- preferred bilingual skills
- previous guest service, concierge, or customer service experience
Job Duties
- greet patients, families, and visitors upon arrival
- assist with way-finding and provide directions to correct locations
- secure and assist with courtesy wheelchairs as needed
- offer orientation to main lobby, registration, kiosks, and waiting areas
- provide information and assistance at the West Information Desk
- assist with patient departures and offer additional help as needed
- maintain confidentiality in accordance with HIPAA
- keep work environment and lobby areas clean and tidy
- check and disinfect courtesy wheelchairs regularly
- maintain a warm, positive atmosphere
- adhere to hospital policies and procedures
- maintain detailed knowledge of facility services and departments
- complete incident reports accurately
- communicate effectively with guests, clients, and associates
- use communication devices professionally
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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