Guest Services Associate - Part-Time

Birmingham, AL, USA|

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $16.75 - $18.75

Work Schedule

Weekend Shifts

Benefits

Part-time schedule

Paid training

Employee Discounts

supportive work environment

Professional development opportunities

Job Description

The Museum of Cultural Heritage is a vibrant and dynamic institution dedicated to preserving and showcasing artifacts, exhibits, and educational programs that celebrate the rich cultural history of our community and beyond. As a trusted destination for visitors of all ages, the museum emphasizes interactive learning experiences, community engagement, and fostering appreciation for diverse cultures. The museum houses a variety of permanent and temporary exhibits that span numerous artistic, historical, and cultural themes, making it a hub of education and inspiration for locals and tourists alike. Additionally, the museum operates a well-curated gift shop offering unique, culturally themed products that... Show More

Job Requirements

High school diploma or equivalent
1-2 years experience working with the public preferably in a museum or retail capacity
Exceptional customer services skills and experience
Cash handling work (minimum 2 years)
Strong oral presentation and communication skills, both verbal and written
Able to work in a multifaceted, team-oriented environment
Adept at conflict resolution and problem solving
Able to work in a flexible, fast-paced environment
Exhibits patience, professional demeanor, even temper, and good manners in stressful and changing situations
Excellent observation skills

Job Qualifications

Exceptional customer services skills and experience
Excellent observation skills
Able to work in a multifaceted, team-oriented environment
Strong oral presentation and communication skills, both verbal and written
Adept at conflict resolution and problem solving
Able to work in a flexible, fast-paced environment
Exhibits patience, professional demeanor, even temper, and good manners in stressful and changing situations
1-2 years experience working with the public preferably in a museum or retail capacity
Cash handling work (minimum 2 years)
High school diploma or equivalent

Job Duties

Acts as the welcoming initial point of contact and concierge for all museum guests, visitors and clients
Provides accurate and timely customer information via friendly, engaging phone support
Performs opening and closing functions for the front desk and the museum store through established procedures
Conducts ticketing sales, retail sales, and membership sign-ups and sales through use of POS systems
Handles cash and credit card transactions
Becomes knowledgeable about the museum, its history, exhibits, programs and special events, and communicates this information to guests
Maintains highest standards of both visual appearance and operability of all public spaces, including main lobby, entryways, exhibits, front desk, and the museum store

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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