Guest Services Associate I - Mixed Shift - Inn at the Opera
Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $25.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
flexible spending accounts
Life and accident coverage
disability
Paid Time Off
Job Description
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, recognized for its dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. With a mission to put the world on vacation, the company is driven by innovation and growth, creating a work environment that is both interesting and fun. Employees at Travel + Leisure Co. have the opportunity to engage in daily learning that inspires exceptional travel experiences for millions worldwide. The company prioritizes hospitality, inclusivity, and exceptional service, making it a leader in the hospitality and vacation ownership industry.
The Guest Servi... Show More
The Guest Servi... Show More
Job Requirements
- High school diploma or equivalent
- One year of guest services experience in a hospitality environment or one year of customer service experience in a service or retail environment preferred
- Professional appearance and a positive, can-do attitude
- Excellent communication skills with the ability to read, write and understand English
- Ability to solve problems with a minimum of supervision
- Basic math skills and knowledge of proper cash handling procedures
- Ability to multitask and work in a fast paced environment
- Attention to detail and strong organizing skills
- Basic computer and office skills
- Ability to work independently or with others as needed
Job Qualifications
- Professional appearance and a positive, can-do attitude
- Excellent communication skills with the ability to read, write and understand English
- Ability to solve problems with a minimum of supervision
- Basic math skills and knowledge of proper cash handling procedures
- Ability to multitask and work in a fast paced environment
- Attention to detail and strong organizing skills
- Basic computer and office skills
- Hotel hospitality front office system knowledge a plus
- Ability to work independently or with others as needed
- High school diploma or equivalent
- One year of guest services experience in a hospitality environment or one year of customer service experience in a service or retail environment preferred
Job Duties
- Bring smiles to guests from around the world by providing warm welcomes
- Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions
- Process cash and credit card transactions strictly following established procedures
- Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities
- Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios
- Reserve and confirm reservations for individuals and/or groups
- Provide guests with room rate quotes
- Respond to guest inquiries and concerns as quickly and completely as possible
- Promote teamwork and quality service through daily communications and coordination with other departments
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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