Guest Services Associate I - Mixed Shift - Inn at the Opera
Job Overview
Employment Type
Temporary
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $25.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
flexible spending accounts
Life and accident coverage
disability
Paid Time Off
Parental leave
Holidays
Wish day
401k with employer match
legal and identity theft plan
Voluntary income protection benefits
Wellness Program
Employee assistance program
Job Description
Travel + Leisure Co. is recognized as the world’s leading vacation ownership and travel membership company, providing unforgettable experiences through a diverse and growing portfolio of resort, travel club, and lifestyle travel brands. Committed to connecting people with extraordinary vacations, Travel + Leisure Co. operates with a mission to put the world on vacation. Through innovation and continual growth, the company creates a dynamic and engaging workplace where associates contribute to delivering unparalleled travel experiences. Travel + Leisure Co. prides itself on inspiring millions of travelers worldwide by turning vacation dreams into reality. The company's inclusive and energetic environment fosters... Show More
Job Requirements
- High school diploma or equivalent
- one year of guest services experience in a hospitality environment or one year of customer service experience in a service or retail environment preferred
- basic math skills and knowledge of proper cash handling procedures
- excellent communication skills with the ability to read, write and understand English
- ability to multitask and work in a fast paced environment
- strong attention to detail and organizational skills
- basic computer and office skills
- positive, professional appearance and attitude
- ability to solve problems independently
- ability to work independently or as part of a team
Job Qualifications
- High school diploma or equivalent
- one year of guest services experience in a hospitality environment or one year of customer service experience in a service or retail environment preferred
- excellent communication skills with the ability to read, write and understand English
- basic computer and office skills
- hotel hospitality front office system knowledge a plus
- professional appearance and a positive, can-do attitude
- ability to solve problems with a minimum of supervision
- ability to multitask and work in a fast paced environment
- attention to detail and strong organizing skills
- ability to work independently or with others as needed
- basic math skills and knowledge of proper cash handling procedures
Job Duties
- Bring smiles to guests from around the world by providing warm welcomes
- guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions
- process cash and credit card transactions strictly following established procedures
- balance cash receipts, perform bucket checks, and complete other cashier and money handling responsibilities
- complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios
- reserve and confirm reservations for individuals and/or groups
- provide guests with room rate quotes
- respond to guest inquiries and concerns as quickly and completely as possible
- promote teamwork and quality service through daily communications and coordination with other departments
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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