Guest Services Associate - CACTI Park of the Palm Beaches

Job Overview

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Employment Type

Temporary
Part-time
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Compensation

Type:
Hourly
Rate:
Range $14.25 - $17.50
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Flexible Schedule
team environment
Opportunity to work at a major league spring training facility
Employee Discounts
Part-time Seasonal employment

Job Description

CACTI Park of the Palm Beaches is a premier sports and entertainment facility that serves as the Spring Training home to two Major League Baseball teams, the Houston Astros and the Washington Nationals. This state-of-the-art stadium provides a versatile environment designed for year-round use that goes beyond baseball. It hosts various events including amateur baseball games, non-baseball sporting events, community gatherings, banquets, corporate functions, weddings, and other special occasions. The facility offers fans and guests a premier location to enjoy top-tier baseball alongside an extensive range of other activities, all in a modern and well-maintained venue.

As a part-time, sea... Show More

Job Requirements

  • ability to work in a high activity and heavily crowded outdoor professional sports venue in all weather extremes for extended periods of time
  • position may require walking long distances and/or climbing up/downstairs or ladders
  • may be required to stoop kneel crouch to lift/move/carry items weighing up to 20 lbs on occasion
  • ability to work irregular/extended hours including nights weekends and holidays
  • must be reliable and punctual
  • ability to communicate clearly and follow instructions
  • ability to maintain a positive and friendly demeanor with guests
  • ability to remain alert and vigilant throughout the shift

Job Qualifications

  • experience in a hospitality or entertainment environment is preferred
  • a passion for working with and helping people
  • ability to maintain a positive attitude while handling difficult situations
  • must be reliable and exhibit commitment to meeting both the work schedule and job requirements

Job Duties

  • help CACTI Park of the Palm Beaches stay game-ready by fulfilling your assigned game day duties this includes reporting any issues to your supervisor
  • greet fans with a great smile and a helpful attitude
  • advise management of all activities that would be deemed of interest importance and/or concern regarding property or any activity on or around The Ballpark of the Palm Beaches
  • receive and quickly act upon requests or complaints from guests
  • refer serious problems to supervisory staff
  • retain an extensive knowledge of the teams facility layout seating sections key venue attractions key team and venue personnel identity and emergency activity procedures
  • enforce venue team and league rules regulations and policies
  • provide immediate assistance to and emergency notification of guests in the event of an accident or injury
  • aid guests in need of wheelchair valet to their seat location
  • assist with delivery of daily post assignments to gameday usher staff and radio sign out
  • able to follow directions and work well within team setting
  • assist and be a resource to all fans
  • be alert to potential hazards in the ballpark such as foul balls and report any incidents
  • stay up to date on safety and security for all that enter the ballpark
  • able to take initiative and/or work in a team setting
  • ability to work irregular/extended hours including nights weekends and holidays as needed
  • perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location