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ZMC Hotels

Guest Services Associate

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $14.00 - $17.00
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Work Schedule

Rotating Shifts
Day Shifts
Night Shifts
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Benefits

401(k)
Dental Insurance
Employee Discounts
Health Insurance
Paid Time Off
Vision Insurance

Job Description

We are a premier hospitality company dedicated to delivering exceptional experiences for both our employees and guests. Our organization takes pride in providing a supportive work environment that offers seasonal employment opportunities as well as full-time career paths. We believe in flexible schedules paired with steady employment to cater to various lifestyle needs, allowing individuals to earn extra cash or pursue long-term career development within the hospitality industry. Our team is composed of friendly, service-oriented professionals who are passionate about creating memorable guest interactions and maintaining the highest standards of customer service.

The current opportunity is for a dynam... Show More

Job Requirements

  • High school diploma or equivalent
  • Previous experience in a customer service or hospitality role preferred
  • Strong organizational skills
  • Excellent verbal and written communication abilities
  • Ability to work 8-hour shifts covering mornings, afternoons, and nights
  • Basic proficiency with computers and calculations
  • Positive and friendly attitude with a customer-focused mindset

Job Qualifications

  • Highly organized
  • Must possess a thorough knowledge of guest service and satisfaction
  • Requires good communication skills, both verbal and written
  • Most tasks are performed in a team environment with the employee acting as a team leader
  • Must possess basic computational ability
  • Must possess basic computer skills

Job Duties

  • Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members
  • Address all guest concerns and ensure follow up is complete
  • Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations
  • Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.