Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Flexible Schedule
employee discount
Retirement Plan
Dental Insurance
Professional Development
Job Description
The hiring establishment is a well-regarded company operating within the resort and hotel industry, focused on providing exceptional guest services and ensuring memorable experiences for all guests. This establishment is dedicated to maintaining high standards of hospitality, catering to a diverse clientele who expect courteous, professional, and efficient service throughout their stay. With a commitment to quality and guest satisfaction, the company emphasizes a smooth and welcoming environment that promotes customer loyalty and positive reviews. This role plays an essential part in upholding the establishment's reputation and delivering seamless front office operations.
The position available is for a Guest Servi... Show More
The position available is for a Guest Servi... Show More
Job Requirements
- High school diploma or GED
- Experience or comparable knowledge in resort/hotel industry
- Basic computer skills
- Excellent customer service skills
- Ability to work under pressure
- Excellent verbal and written communication skills
- Flexible schedule with availability to work evenings, holidays, and weekends
- Ability to work with minimal supervision
Job Qualifications
- High school diploma or GED
- Experience or comparable knowledge in resort/hotel industry
- Timeshare knowledge preferred
- Basic computer skills
- Excellent customer service skills
- Ability to work under pressure
- Active listening and problem-solving skills
- Ability to work with minimal supervision
- Excellent verbal and written communication skills
- Flexible schedule availability
- Bilingual is a plus
Job Duties
- Responsible for efficient and courteous front desk operation
- Check guests in/out efficiently and courteously
- Collect balances and post room charges
- Answer and transfer all calls using proper telephone etiquette
- Provide guest information about local restaurants and attractions
- Make courtesy calls and follow up on guest issues
- Send confirmation letters to owners/guests
- Coordinate with other departments to respond to guest requests
- Process incoming revenue daily
- Open and close credit card machines and cashier audit reports
- Balance cash drawer and process advance deposits
- Order office supplies
- Prepare night audit daily
- Enter maintenance and service requests promptly
- Make reservations courteously and efficiently
- Handle room moves and stay-over requests
- Run reports and correct errors before guest check-in
- Perform inventory management changes as directed
- Prepare check-in packets for upcoming week
- Make rental calls to notify owners
- Respond to online reviews
- Reconcile rentals monthly
- Check online travel agents for rental inbounds
- Make daily post office and banking runs
- Block RCI points for unpaid accounts
- Manage RCI banking, membership changes, and cancellations
- Perform other duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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