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Job Overview
Employment Type
Full-time
Seasonal
Compensation
Hourly
Range $13.00 - $14.75
Work Schedule
Rotating Shifts
Benefits
Dental Insurance
Employee Discounts
Health Insurance
Paid Time Off
Medical insurance
Vision Insurance
401(k)
Referral Bonus
Bonuses
DailyPay
Job Description
ZMC Hotels is a dynamic hotel management company with over forty years of experience in the hospitality industry. Managing a diverse portfolio of thriving properties across 17 states, ZMC Hotels has established a strong reputation for its dedication to both guests and employees. The company’s philosophy revolves around reinvesting in their properties and local communities, ensuring sustained growth and service quality. With a focus on creativity, enthusiasm, and leadership, ZMC Hotels seeks employees who share their passion for hospitality and are committed to optimizing the guest experience. They offer a wide range of career opportunities, from seasonal work to full-time... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hotel front desk or customer service role preferred
- Ability to work flexible shifts including mornings, afternoons, and overnight
- Strong interpersonal skills
- Ability to handle guest concerns diplomatically
- Basic computer proficiency
- Ability to lead a team effectively
- Excellent organizational skills
Job Qualifications
- Highly organized
- Must possess a thorough knowledge of guest service and satisfaction
- Requires good communication skills, both verbal and written
- Most tasks are performed in a team environment with the employee acting as a team leader
- Must possess basic computational ability
- Must possess basic computer skills
Job Duties
- Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members
- Address all guest concerns and ensure follow up is complete
- Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations
- Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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