Job Overview
Employment Type
Temporary
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.25 - $17.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Paid Time Off
Professional development opportunities
flexible scheduling
Employee Discounts
training and mentoring programs
Job Description
Milwaukee Repertory Theater, commonly known as Milwaukee Rep, is a prestigious non-profit professional theater company located in Milwaukee, Wisconsin. Established in 1954, Milwaukee Rep has grown to be a prominent cultural institution known for producing a diverse array of high-quality theatrical performances that enrich and engage the local community. The theater is renowned for its commitment to artistic excellence, education, and fostering inclusivity within the arts. Milwaukee Rep operates several performance spaces within the Associated Bank Theater Center, including the historic Mainstage, the intimate Stackner Cabaret, and the versatile Quadracci Powerhouse Theater. It serves tens of thousands of patrons each... Show More
Job Requirements
- 2+ years of experience in customer service, Ticket Office, front-of-house preferred
- strong leadership, interpersonal, and communication skills, both verbal and written
- patience, empathy, and critical thinking when interacting with patrons
- availability to work daytime, evenings, weekends, and holidays in accordance with performance schedules
- knowledge of ADA accessibility, emergency procedures, and audience safety protocols is a plus
- CPR/First Aid certification or willingness to obtain with training provided
- ability to pass a background check in accordance with state and/or Federal laws
- able to regularly ascend/descend stairs
- able to lift and move materials and supplies up to 25 pounds
- physical ability to assist patrons using mobility devices as needed
- ability to stand, sit, or walk for up to 2 hours at a time
- effective in-person communication skills
- job requires use of close vision
Job Qualifications
- 2+ years of experience in customer service, Ticket Office, front-of-house preferred
- strong leadership, interpersonal, and communication skills, both verbal and written
- patience, empathy, and critical thinking when interacting with patrons
- availability to work daytime, evenings, weekends, and holidays in accordance with performance schedules
- knowledge of ADA accessibility, emergency procedures, and audience safety protocols is a plus
- CPR/First Aid certification or willingness to obtain with training provided
- ability to pass a background check in accordance with state and/or Federal laws
Job Duties
- Assist guests with day-of ticket purchases, exchanges, and general Ticket Office inquiries
- provide clear, friendly, and accurate information about current and upcoming Milwaukee Rep productions, events, and policies
- help resolve guest concerns with professionalism and care
- guide guests through the new Associated Bank Theater Center, offering directions to theaters, restrooms, elevators, and other key areas
- serve as a general resource for guests navigating the new space, including those using valet services
- assist with check-out and return of accessibility devices such as assistive listening devices and captioning tablets
- troubleshoot basic device issues and maintain proper logging, cleaning, and charging protocols
- assist guests in wheelchairs from the valet drop-off area into the building as needed
- provide support for late seating in the Powerhouse Theater, ensuring minimal disruption to the performance and a smooth patron experience
- collaborate closely with House Managers, Ticket Office, and other Guest Operations staff to maintain a high standard of service
- help ensure the Guest Services Desk is tidy, well-stocked, and welcoming at all times
- attend required Ticket Office and Guest Operations trainings and meetings
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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