Guest Services Assistant/Health Screener; 0.0 FTE, All Shifts
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $22.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
Diversity and inclusion initiatives
Job Description
UnityPoint Health is a leading healthcare organization dedicated to improving the health of the people and communities it serves through exceptional care and comprehensive services. Recognized as a Top 150 Place to Work in Healthcare in 2022 by Becker's Healthcare, UnityPoint Health prides itself on fostering a culture where every team member matters, guided by strong values and a commitment to doing what is right for patients and colleagues alike. This supportive environment emphasizes diversity, equity, and inclusion, ensuring that every voice is heard regardless of role, race, gender, religion, or sexual orientation. With an extensive Total Rewards program, UnityPoint... Show More
Job Requirements
- High school diploma or GED
- Two years post-high school experience in fast-paced office, reception, healthcare, or customer service setting
- Knowledge of MS Office Suite including Excel, Word, and Outlook
- Strong computer and typing skills
- Strong math skills for cash handling
- Ability to interact with diverse populations
- Excellent oral communication and listening skills
- Excellent customer service skills
- Standard keyboarding skills
- Ability to multitask and answer multi-line phone
- Strong organizational and problem-solving skills
- Ability to work with minimal or no supervision
- Maintain confidentiality and protect patient privacy
- Maintain professional appearance and maturity
- Possess excellent judgement in meeting customer needs
- Valid driver’s license when driving for work
Job Qualifications
- High school diploma or GED
- Two years post-high school experience in fast-paced office, reception, healthcare, or customer service setting
- Knowledge of MS Office Suite including Excel, Word, and Outlook
- Strong computer and typing skills
- Strong math skills for cash handling
- Excellent oral communication and listening skills
- Ability to interact with diverse populations
- Customer service skills
- Ability to multitask and manage multi-line phone
- Strong organizational and problem-solving skills
- Ability to work independently
- Maintain confidentiality
- Professional appearance and judgment
- Valid driver's license
Job Duties
- Serve as front door ambassador greeting and assisting patients, families, visitors, and staff
- Conduct health screenings following CDC and organizational guidelines
- Manage visitor check-in and lobby traffic for hospital and clinics
- Coordinate scheduling of contracted interpreters
- Handle cash reconciliation, cash posting, and external transportation billing
- Maintain Lost and Found items
- Provide directions, wayfinding, concierge services, and transportation assistance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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