Guest Services Assistant/Health Screener; 0.0 FTE, All Shifts
Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $17.79
Work Schedule
Rotating Shifts
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
Diversity and inclusion initiatives
Job Description
UnityPoint Health is a leading healthcare organization committed to providing exceptional medical services while fostering a supportive and inclusive work environment. Known for its dedication to community health and employee development, UnityPoint Health has been recognized as a Top 150 Place to Work in Healthcare in 2022 by Becker's Healthcare. The organization prides itself on a culture rooted in uncompromising values and a steadfast commitment to doing what is right for the people and communities it serves. This commitment is evident through its Total Rewards program, offering comprehensive benefits tailored to meet various life stages, ensuring that employees feel valued... Show More
Job Requirements
- High school diploma or GED
- Two years of post-high school experience in a fast-paced office, reception, healthcare, or customer service setting
- Knowledge of MS Office Suite especially Excel, Word, and Outlook
- Must have solid computer and typing skills
- Strong math skills with ability to work with money and dispense change correctly
- Ability to interact with a diverse population
- Excellent oral communication and listening skills
- Excellent customer service experience and skills
- Standard keyboarding skills
- Ability to multi-task and answer multi-line phone
- Strong organizational and problem-solving skills
- Must be able to work with minimal or no supervision
- Must maintain confidentiality and protect privacy patients
- Maintain professional appearance and maturity
- Possess excellent judgement in meeting the needs of our customers
- Valid driver’s license when driving any vehicle for work-related reasons
Job Qualifications
- High school diploma or GED
- Two years of post-high school experience in a fast-paced office, reception, healthcare, or customer service setting
- Proficiency in MS Office Suite including Excel, Word, and Outlook
- Strong computer and typing skills
- Excellent oral communication and listening skills
- Strong math skills and ability to handle cash accurately
- Ability to interact with a diverse population
- Excellent customer service skills
- Strong organizational and problem-solving skills
- Ability to multitask and work independently
- Professional appearance and maturity
- Valid driver’s license for work-related driving
Job Duties
- Provide exceptional customer service to patients, families, and visitors
- Conduct wellness screenings in accordance with CDC and organizational guidelines
- Manage visitor flow and ensure compliance with hospital policies
- Coordinate scheduling of contracted interpreters
- Handle cash reconciliation, external transportation billing, and lost and found items
- Assist with wayfinding, directions, concierge services, and guest lodging
- Support multi-line phone systems and perform administrative tasks as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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