Guest Services Ambassador - Part Time

Job Overview

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Employment Type

Part-time
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Compensation

Type:
Hourly
Rate:
Range $14.00 - $18.00
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Work Schedule

Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development

Job Description

Surety Hotel is managed by Aparium Hotel Group, a hospitality company founded in 2011. Aparium is known for creating a new kind of hotel brand that blends the professionalism and operational model of large hospitality businesses with the unique, intimate charm of boutique hotels. This approach is particularly focused on vibrant, smaller markets where both geographic location and company philosophy depart from the mainstream. Aparium Hotel Group has carved a niche where its hotels offer sophisticated, personalized guest experiences that reflect a commitment to quality and individuality.

Surety Hotel embodies this vision, providing an environment where creativity, passion, and... Show More

Job Requirements

  • Ability to lift up to 25 lbs. for handling guest luggage
  • ability to push a bell cart with guest luggage that may contain up to 100 lbs.
  • ability to work varied shifts, that may include days, nights, weekends and holidays

Job Qualifications

  • Passion for the people, place, and culture of our community
  • minimum of two (2) years of experience in guest/customer service for luxury goods or services or comparable combination of education and experience
  • professional proficiency of the English language in reading, writing and verbal communication
  • intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals

Job Duties

  • Demonstrate passion and genuine care for all aspects of a guest's experience, handling all interactions with the highest level of hospitality and professionalism
  • own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of local experiences, and a seamless departure, ascertaining satisfaction throughout and adjusting as necessary
  • accommodate special requests whenever possible, even if it requires breaking protocol for the benefit of the guest, as our service style and standards are a guide to help you use sound judgment
  • serve as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest's likes or dislikes enabling you to add a personalized touch that creates a special memory
  • demonstrate mastery of the hotel's systems to ensure accurate information is input, updated, and utilized to respond through a variety of guest communication channels, from pre-arrival to post-departure
  • be fanatical about the details of each guest, ensuring that all requests are delivered, and no aspects are overlooked to deliver a seamless experience
  • always prioritize the guest's satisfaction, adjusting your actions and behaviors to support what the guest needs at any given moment, act as bellman, valet, or greeter as the situation demands
  • display professionalism and discretion throughout all guest interactions, maintaining a consistently calm and engaging presence

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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