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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $27.00
Work Schedule
Standard Hours
Weekend Shifts
Night Shifts
Benefits
Paid vacation
Seattle paid sick and safe time
Holidays
Medical insurance
Dental Insurance
Vision Insurance
Pet insurance
401(k) retirement plan with employer match
paid volunteer time
Diversity and inclusion initiatives
Job Description
Populus Seattle, a boutique hotel located in the heart of Seattle's historic Pioneer Square, is part of Aparium Hospitality Services, a company dedicated to redefining the hotel experience through a focus on People, Place, and Character. Established within a historic 1907 building, Populus Seattle blends the historic essence of the Pacific Northwest with modern luxury and thoughtful design. The hotel features 120 uniquely designed rooms, including the neighborhood’s first rooftop bar, a signature restaurant, and interiors that evoke the natural beauty of a Pacific Northwest rainforest. Aparium Hospitality is recognized for its commitment to diversity, equity, and inclusion, creating a... Show More
Job Requirements
- Availability to work primarily overnight shifts from 11 pm to 7 am, including weekends and holidays
- Ability to lift up to 25 lbs for handling guest luggage
- Ability to push a bell cart with guest luggage weighing up to 100 lbs
Job Qualifications
- Minimum of two years of experience in guest or customer service in hospitality or luxury goods or services
- Professional proficiency in English reading, writing, and verbal communication
- Intermediate skills in Microsoft Excel and Word
- Passion for the People, Place, and Character of the community
Job Duties
- Demonstrate passion and genuine care for guests by handling all interactions with the highest level of hospitality and professionalism
- Own all aspects of a guest’s experience from beginning to end by ensuring accurate and thorough reservation details to a seamless departure
- Accommodate special requests whenever possible to create memorable experiences
- Serve as the tour guide for all hotel experiences a guest may encounter
- Demonstrate mastery of the hotel’s systems to ensure accurate information is input, updated, and utilized
- Ensure all guest requests are delivered and no aspects are overlooked to deliver a seamless experience
- Adjust easily and wear a variety of hats to support the experience, acting as bellman, valet, or greeter as the situation demands
- Demonstrate expert knowledge of the position’s service standards, procedures, and practices
- Collaborate effectively with co-workers and other departments to ensure guest needs are met
- Seize opportunities to exceed expectations by assisting guests, co-workers, cross-training, or fulfilling reasonable managerial requests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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