Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Flexible Schedule
Career Development
Job Description
The Jasper Hotel, located in the heart of Fargo, North Dakota, is a sophisticated and avant-garde luxury hotel that prides itself on offering a unique guest experience that blends the charm of the local community with modern hospitality. Part of Aparium Hospitality Services, the Jasper Hotel embodies a philosophy of "Hotels done differently," where the emphasis is on People, Place, and Character. This means each guest is treated not just as a visitor but as a valued member of the community, experiencing a genuinely personalized and soulful stay. The hotel features 125 well-appointed rooms, 6,000 square feet of versatile event... Show More
Job Requirements
- Passion for the people, place, and culture of our community
- Minimum of one year of experience in guest/customer service for luxury goods or services or comparable combination of education and experience suggested
- Professional proficiency of the English language in reading, writing and verbal communication
- Intermediate skills in Microsoft Excel and Word
- Ability to lift up to 25 lbs for handling guest luggage
- Ability to push a bell cart with guest luggage that may contain up to 100 lbs
- Ability to work varying shifts, that may include days, nights, weekends and holidays
Job Qualifications
- Minimum of one year of experience in guest/customer service for luxury goods or services or comparable combination of education and experience suggested
- Professional proficiency of the English language in reading, writing and verbal communication
- Intermediate skills in Microsoft Excel and Word
- Ability to lift up to 25 lbs for handling guest luggage
- Ability to push a bell cart with guest luggage up to 100 lbs
- Flexibility to work varied shifts including days, nights, weekends, and holidays
Job Duties
- Demonstrate passion and genuine care for all aspects of a guest’s experience, handling all interactions with the highest level of hospitality and professionalism
- Own all aspects of a guest’s experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of local experiences, and a seamless departure, ascertaining satisfaction throughout and adjusting as necessary
- Accommodate special requests whenever possible, even if it requires breaking protocol for the benefit of the guest
- Serve as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest’s likes or dislikes enabling you to add a personalized touch that creates a special memory
- Demonstrate mastery of the hotel’s systems to ensure accurate information is input, updated, and utilized to respond through a variety of guest communication channels, from pre-arrival to post-departure
- Be fanatical about the details of each guest, ensuring that all requests are delivered, and no aspects are overlooked to deliver a seamless experience
- Always prioritize the guest’s satisfaction, adjusting your actions and behaviors to support what the guest needs at any given moment
- Display professionalism and discretion throughout all guest interactions, maintaining a consistently calm and engaging presence
- Collaborate effectively with co-workers and other departments to ensure guest needs are met
- Seize any opportunity to go beyond the expectations of the position to assist with a guest’s needs, help a co-worker, cross-train in another department, or fulfill a reasonable request by a manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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