Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
flexible schedule
Career Development
Job Description
The Jasper Hotel, located in the heart of Fargo, North Dakota, is a trailblazer in redefining luxury hospitality with its unique approach that combines soulfulness, sophistication, and avant-garde style. This hotel stands out as a social hub attracting cultured locals and modern travelers eager to connect, discover, and indulge. With 125 beautifully designed rooms, 6,000 square feet of flexible event space, and premier dining options like Rosewild Restaurant, a signature lobby lounge, and a café, Jasper is more than just a place to stay — it’s a vibrant community destination. Jasper is part of the Aparium Hospitality Services group, which... Show More
Job Requirements
- Passion for the people, place, and culture of our community
- Minimum of one year experience in guest/customer service for luxury goods or services
- Professional proficiency of the English language in reading, writing and verbal communication
- Intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals
- Ability to lift up to 25 lbs for handling guest luggage
- Ability to push a bell cart with guest luggage that may contain up to 100 lbs
- Ability to work vary shifts, that may include days, nights, weekends and holidays
Job Qualifications
- Minimum of one year experience in guest/customer service for luxury goods or services
- Professional proficiency of the English language in reading, writing, and verbal communication
- Intermediate skills in Microsoft Excel and Word
- Passion for the people, place, and culture of the local community
Job Duties
- Demonstrate passion and genuine care for all aspects of a guest’s experience, handling all interactions with the highest level of hospitality and professionalism
- Own all aspects of a guest’s experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of local experiences, and a seamless departure, ascertaining satisfaction throughout and adjusting as necessary
- Accommodate special requests whenever possible, even if it requires breaking protocol for the benefit of the guest, as our service style and standards are a guide to help you use sound judgment
- Serve as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest’s likes or dislikes enabling you to add a personalized touch that creates a special memory
- Demonstrate mastery of the hotel’s systems to ensure accurate information is input, updated, and utilized to respond through a variety of guest communication channels, from pre-arrival to post-departure
- You are fanatical about the details of each guest, ensuring that all requests are delivered, and no aspects are overlooked to deliver a seamless experience
- Always prioritize the guest’s satisfaction, adjusting your actions and behaviors to support what the guest needs at any given moment
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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