Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Equal opportunity employer
inclusive environment
Career development opportunities
Job Description
The Jasper Hotel, located in the vibrant city of Fargo, is a distinctive luxury hotel that redefines hospitality by blending soulful and sophisticated experiences with avant-garde style. As a new build, it boasts 125 stylish guest rooms and over 6,000 square feet of flexible event and gathering spaces. The hotel’s facilities include the elegant Rosewild Restaurant, a signature lobby lounge, and a cozy café, all designed to serve as social hubs for cultured locals and modern travelers alike. The Jasper Hotel is not just a place to stay but a community landmark that reflects the spirit and character of Fargo... Show More
Job Requirements
- Passion for the people, place, and culture of the community
- Minimum one year of experience in guest or customer service for luxury goods or services or comparable education and experience
- Professional proficiency in English language in reading, writing and verbal communication
- Intermediate skills in Microsoft Excel and Word
- Ability to lift up to 25 lbs
- Ability to push a bell cart with luggage up to 100 lbs
- Ability to work varying shifts including days, nights, weekends and holidays
Job Qualifications
- Minimum of one year of experience in guest or customer service for luxury goods or services
- Professional proficiency in English reading, writing, and verbal communication
- Intermediate skills in Microsoft Excel and Word
- Ability to lift up to 25 lbs and push a bell cart with luggage up to 100 lbs
- Open availability from 7 AM to 11 PM with availability to work up to three weekends per month
- Strong interpersonal and communication skills
- Ability to adapt easily and perform a variety of roles within the hotel
- Knowledge of hotel systems and service standards
Job Duties
- Demonstrate passion and genuine care for all aspects of a guest’s experience, handling all interactions with the highest level of hospitality and professionalism, understanding that the hotel guest is your guest
- Own all aspects of a guest’s experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of local experiences, and a seamless departure, ascertaining satisfaction throughout and adjusting as necessary
- Accommodate special requests whenever possible, even if it requires breaking protocol for the benefit of the guest, as our service style and standards are a guide to help you use sound judgment
- Serve as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest’s likes or dislikes enabling you to add a personalized touch that creates a special memory
- Demonstrate mastery of the hotel’s systems to ensure accurate information is input, updated, and utilized to respond through a variety of guest communication channels, from pre-arrival to post-departure
- Ensure all requests are delivered and no aspects are overlooked to deliver a seamless experience
- Always prioritize guest satisfaction, adjusting actions and behaviors as needed, performing various roles such as bellman, valet, or greeter when required
- Display professionalism and discretion throughout all guest interactions, maintaining a calm and engaging presence
- Demonstrate expert knowledge of service standards and independently remedy guest concerns, suggesting improvements to management
- Collaborate effectively with co-workers and other departments to meet guest needs and respond to feedback
- Seize any opportunity to exceed expectations by assisting guests, helping co-workers, cross-training, or fulfilling management requests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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