Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Flexible Schedule
Job Description
Jasper Hotel, located in Fargo, North Dakota, is a distinctive and avant-garde boutique hotel that redefines luxury hospitality with a unique blend of soulful character and modern sophistication. Known as a vibrant social hub for cultured locals and discerning travelers alike, the Jasper Hotel offers an inviting atmosphere where community and luxury intersect. The hotel features 125 well-appointed rooms, flexible event spaces spanning 6,000 square feet, and culinary experiences including the Rosewild Restaurant, a signature lobby lounge, and a café. This new-build hotel is part of Aparium Hospitality Services, a company celebrated for its commitment to people, place, and character,... Show More
Job Requirements
- Passion for the people, place, and culture of the community
- Minimum of one year of experience in guest/customer service for luxury goods or services or comparable combination of education and experience
- Professional proficiency of the English language in reading, writing and verbal communication
- Intermediate skills in Microsoft Excel and Word
- Ability to lift up to 25 lbs for handling guest luggage
- Ability to push a bell cart with up to 100 lbs of luggage
- Ability to work varied shifts including days, nights, weekends and holidays
Job Qualifications
- Minimum of one year of experience in guest/customer service for luxury goods or services or comparable combination of education and experience
- Professional proficiency in English in reading, writing, and verbal communication
- Intermediate skills in Microsoft Excel and Word
- Passion for the people, place, and culture of the community
- Ability to work varied shifts including days, nights, weekends, and holidays
Job Duties
- Demonstrate passion and genuine care for all aspects of a guest's experience
- Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of local experiences, and a seamless departure
- Accommodate special requests whenever possible, even if it requires breaking protocol for the benefit of the guest
- Serve as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest's likes or dislikes
- Demonstrate mastery of the hotel’s systems to ensure accurate information is input, updated, and utilized to respond through a variety of guest communication channels
- Ensure all guest requests are delivered and no aspects are overlooked to deliver a seamless experience
- Prioritize guest satisfaction by adjusting actions and behaviors to support guest needs, acting as bellman, valet, or greeter as needed
- Display professionalism and discretion throughout all guest interactions
- Demonstrate expert knowledge of service standards and independently remedy guest concerns
- Collaborate effectively with co-workers and departments to ensure guest needs are met
- Seize any opportunity to go beyond expectations to assist guests, co-workers, or management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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