Guest Services Ambassador - 34570

Quincy, MA, USA|Onsite

Job Overview

Employment Type

Hourly

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

sick leave

vacation

401k enrollment

Job Description

Harvard Protection Services is a rapidly expanding, privately owned provider of top-tier security services across the United States. Renowned for its innovative thinking and entrepreneurial spirit, Harvard Protection Services has established itself as a leader in the security solutions industry. The company prides itself on its core values that center on its people, promoting a culture of respect and embracing diversity as a family-oriented organization. This commitment to people and service excellence positions Harvard Protection Services as a preferred employer and service provider within the security landscape of the nation.

As a Customer Service Officer at Harvard Protection Servi... Show More

Job Requirements

Minimum high school diploma, GED, or equivalent
2-3 years of concierge experience preferred
Strong interpersonal communication skills
Friendly and professional demeanor with a strong work ethic and integrity
Must enjoy interacting with a diverse group of people
Excellent oral and written communication skills
Computer skills and ability to operate and manage security and communication devices
Ability to write routine correspondence, including log entries and incident reporting
Previous experience in a customer service-oriented industry or support environment
Previous contract security, law enforcement, or military experience preferred

Job Qualifications

2-3 years of concierge experience preferred
Minimum High School Diploma, GED, or the equivalent
Strong interpersonal communication skills
Friendly and professional demeanor with a strong work ethic and integrity
Must enjoy interacting with a diverse group of people
Excellent oral and written communication skills
Computer skills and be able to demonstrate the ability to operate and manage security and communication devices effectively
Write routine correspondence, to include log entries and incident reporting
Previous experience in a customer service-oriented industry or support environment required
Previous contract security, law enforcement, and military experience preferred

Job Duties

Maintain a professional demeanor always while aiding guests, employees, and visitors
Respect the privacy and information of each guest
Provide a proactive approach to customer service
Demonstrate the ability to diplomatically address and control challenging situations
Monitor the environment, with the ability to detect suspicious and unsafe activity
Familiar understanding of all incoming and outgoing arrivals and departures
Greet guests, visitors, and staff professionally, always
Answer questions and assist all in a customer-focused, supportive manner
Answer all phones in a professional manner
Permit authorized persons to enter the property and monitor entrances and exits
Know the facility/policies/procedures, and enforce them within the limits of the position
Perform required patrols of designated areas on foot
Observe departing personnel to protect against theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements
Follow established emergency action planning and procedures
Monitor alarms and systems, as required
Prepare reports on accidents, incidents, and suspicious activities, as directed
Maintain knowledge regarding external events & activities that may impact guests and/or employees
Maintain accurate and complete shift notes and “pass-on” logs to ensure successful communication through shift changes
Maintain regular attendance and highest standards of personal appearance & grooming in compliance with Harvard Protection
Managing incoming resident deliveries, including mail, packages, and luggage handling
Maintain strict key control procedures to ensure secure resident and property access

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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