Guest Services Agent (Part-Time)| Dr. Wilkinson's Backyard Resort | Calistoga, CA
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $19.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k
Paid Time Off
Paid parental leave
Tuition Reimbursement
Job Description
Dr. Wilkinson's Backyard Resort and Mineral Springs is an iconic resort and spa destination situated in the heart of Calistoga, renowned for its time-honored mud bath treatments, healing mineral pool soaks, and rich historical significance. This mid-century inspired resort has been thoughtfully transformed to honor its celebrated past while embracing a forward-looking design philosophy. With 50 completely refreshed guestrooms, a newly introduced restaurant offering both indoor and outdoor seating, and a reimagined spa facility, the resort seamlessly blends tradition with contemporary comfort. Known for making the art of mud bathing accessible to all, it remains one of Calistoga’s most beloved... Show More
Job Requirements
- High school diploma or equivalent
- Three to six months of related experience preferred
- Ability to interact politely and positively with guests and team members
- Capability to work flexible schedules including nights, weekends, and holidays
- Physical ability to stand, sit, walk, bend, twist, climb stairs, and lift up to 50 pounds
- Strong problem-solving skills
- Must be able to work under pressure
Job Qualifications
- High school diploma or equivalent
- Preferably three to six months of related experience
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong customer service orientation
- Basic computer proficiency
- Ability to multitask and prioritize
- Friendly and outgoing demeanor
Job Duties
- Answering telephones in a prompt and professional manner and providing assistance to callers
- Taking reservations in person and over the phone
- Reading and responding to hotel email
- Checking guests in and out
- Completing group pre-registrations and key packets
- Posting charges and processing payments
- Communicating with housekeeping and maintenance
- Handling mail and coordinating deliveries of messages and packages
- Anticipating guests' needs, acting promptly to acknowledge all guests, however busy and whatever time of day
- Communicate service and amenities of the hotel to guests and provide Concierge service as needed
- Maintain a fluent knowledge of local restaurants, special events, city attractions, and outdoor activities
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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