Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $22.48 - $27.89
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Flexible Schedule
Job Description
Highgate is a leading real estate investment and hospitality management company that oversees a portfolio of more than 400 hotels across North America, Europe, the Caribbean, and Latin America. Managing over 15 billion dollars in assets, Highgate is recognized for its innovative approach in the hospitality industry with a history spanning 30 years. This company is committed to excellence at every stage of the hospitality property lifecycle, including planning, development, recapitalization, and disposition. Highgate's diverse portfolio includes bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, all integrated with contemporary programming and a strong emphasis on digital innovation.<... Show More
Job Requirements
- High school diploma or equivalent
- Experience in a hotel or related field preferred
- Computer literacy
- Customer service skills
- Ability to stand during entire shift
- Ability to lift up to 20 pounds occasionally
- Flexible hours
- Strong communication skills
- Ability to multitask and prioritize
- Maintain a warm and friendly demeanor
- Adherence to company appearance standards
- Compliance with hotel policies and procedures
Job Qualifications
- College coursework in related field helpful
- Experience in a hotel or related field preferred
- High school diploma or equivalent required
- Computer experience required
- Customer service experience preferred
- Ability to effectively communicate verbally and in writing with all levels of employees and guests
- Ability to multitask and prioritize departmental functions
- Ability to maintain confidentiality
- Ability to show initiative and anticipate guest or operational needs
Job Duties
- Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards
- Maintain proper operation of the PBX console and ensure that all hotel standards are met
- Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner
- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms
- Review Front Office log and Trace File daily
- Follow all cash handling and credit policies
- Be aware of all rates, packages and special promotions
- Handle check-ins and checkouts in a friendly, efficient and courteous manner
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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