Guest Services Agent- Part Time
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta Hotels is a global hospitality company renowned for delivering personalized service and exceptional guest experiences. With properties spanning multiple countries, Sonesta excels in providing upscale accommodations and innovative hospitality solutions. The company is committed to fostering an inclusive and supportive work environment, promoting professional growth, and prioritizing guest satisfaction. The Sonesta brand is synonymous with quality, comfort, and a dedication to making each guest stay memorable and enjoyable.
The Guest Services Agent (GSA) is a vital member of the Sonesta team, directly representing the hotel brand and serving as the first point of contact for all arriving gues... Show More
The Guest Services Agent (GSA) is a vital member of the Sonesta team, directly representing the hotel brand and serving as the first point of contact for all arriving gues... Show More
Job Requirements
- High School diploma or equivalent required
- one year of previous hotel experience or retail customer service preferred
- previous background from the extended stay industry preferred
- ability to speak, read, and write fluent English
- professional verbal and written communication skills
- mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- problem solving, reasoning, motivating, organizational and training abilities preferred
- experience with Microsoft Office and Opera systems preferred
- required to obtain ServSafe certification
- may be required to obtain TIPS certification
- valid driver's license required
- frequently standing up, bending, climbing, kneeling and moving about the facility
- carrying, lifting or pulling items weighing up to 50 pounds
- frequently handling objects and equipment
- standing for extended periods of time
- required to work mornings, evenings, weekends, and holidays
Job Qualifications
- High School diploma or equivalent
- one year of previous hotel experience or retail customer service preferred
- previous background from the extended stay industry preferred
- ability to speak, read, and write fluent English
- professional verbal and written communication skills
- mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- problem solving, reasoning, motivating, organizational and training abilities preferred
- experience with Microsoft Office and Opera systems preferred
- required to obtain ServSafe certification
- may be required to obtain TIPS certification
- valid driver's license required
Job Duties
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- register guests, issue room keys, and provide information on hotel services and room location
- answer phones in a prompt and courteous manner
- accurately process all cash and credit card transactions including posting charges, completing reports, preparing deposits, and securing assigned bank
- maintain the security of cash, credit card transactions, and guest information
- routinely book guest reservations for individuals and/or groups, process cancellations, revisions, and updates
- up-sell rooms to maximize revenue
- follow seasonal demand reservation strategies as communicated by hotel management
- promote teamwork and quality service through daily communication and coordination with other shifts and departments
- service the shoppe and the pour by ensuring guests receive products and services
- ensure guest special requests are fulfilled
- issue, control and release guest safe-deposit boxes
- comply with federal, state, and local laws regarding health, safety, and alcohol services
- perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter