Guest Services Agent | Fairfield Inn and Suites | West Des Moines, IA
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
competitive pay
hotel discounts
flexible schedules
Training opportunities
employee recognition
Job Description
This job opening is for a Front Desk Associate position at a dynamic and growing hotel company known for its commitment to delivering exceptional guest experiences. The hotel is a vibrant establishment where customer service excellence and a warm, welcoming atmosphere are prioritized highly. The company fosters a work environment that is both fast-paced and supportive, providing team members with the opportunity to thrive and grow within the hospitality industry. As a reputable hotel, they pride themselves on offering guests not just accommodations but memorable stays enhanced by knowledgeable and friendly staff who serve as the face of the hotel.... Show More
Job Requirements
- high school diploma or equivalent
- related experience preferred
- excellent interpersonal skills
- ability to handle stressful situations calmly
- availability to work nights, weekends, and holidays
- capacity to stand, sit, bend, twist, climb stairs, and lift up to 50 pounds
- ability to deliver courteous and polite guest interactions at all times
Job Qualifications
- high school diploma or equivalent
- three to six months of related experience preferred
- strong interpersonal and communication skills
- ability to work under pressure
- knowledge of local area attractions and events is a plus
- proficiency with property management systems and computer basics
- strong customer service orientation
Job Duties
- communicate clearly and demonstrate a high level of professionalism
- provide exceptional customer service
- share knowledge of local restaurants, entertainment, and sporting events with guests
- handle cash responsibly and reliably
- use computers, databases, and property management systems efficiently
- assist guests from check-in to check-out
- maintain a warm and welcoming front desk environment
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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