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Job Overview
Employment Type
Full-time
Part-time
Seasonal
Compensation
Hourly
Range $16.50 - $17.75
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) matching
Wellness Support
Life insurance
Disability Coverage
tuition aid
Travel perks
Lodging perks
Job Description
Stonebridge Companies is a reputable hospitality management firm known for operating a diverse portfolio of hotels across the United States. Among its properties is the Fairfield Inn & Suites located in Loveland, Colorado, which is a vibrant and guest-focused hotel offering memorable experiences for business and leisure travelers alike. This hotel is dedicated to delivering exceptional service and comfort through well-maintained facilities, modern amenities, and a professional staff committed to the highest standards of hospitality.
The position available is for a Guest Service Agent at the Fairfield Inn & Suites Loveland, CO. This role is pivotal in ensuring that g... Show More
The position available is for a Guest Service Agent at the Fairfield Inn & Suites Loveland, CO. This role is pivotal in ensuring that g... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hotel front desk or guest service role preferred
- Strong customer service and communication skills
- Proficiency in property management systems and basic office software
- Ability to handle cash transactions and basic bookkeeping
- Excellent problem-solving skills
- Strong organizational skills
- Ability to work flexible hours including evenings, weekends, and holidays
- Ability to stand and walk for long periods
- Ability to lift up to 10 lbs occasionally
Job Qualifications
- Previous experience in a hotel front desk or guest service role preferred
- Strong customer service and communication skills to interact effectively with guests and staff
- Proficiency in using property management systems and basic office software (e.g., Word, Excel)
- Ability to handle cash transactions and perform basic bookkeeping tasks
- Excellent problem-solving abilities to resolve guest issues efficiently
- Strong organizational skills with attention to detail in managing guest reservations and records
- Ability to work independently and follow established hotel policies and procedures
Job Duties
- Greet, register, and assign rooms to guests upon their arrival
- Verify guest credit and establish payment methods for accommodation
- Keep accurate records of room availability and guest accounts using property management systems
- Compute bills, collect payments, and make change for guests
- Perform basic bookkeeping tasks, such as balancing cash accounts
- Issue room keys and provide necessary instructions to bell attendants
- Review accounts and charges with guests during the check-out process
- Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems
- Transmit and receive guest messages using telephones or switchboards
- Coordinate with housekeeping and maintenance staff to address guest-reported issues
- Make and confirm reservations for guests
- Answer inquiries about hotel services, nearby dining, shopping, and entertainment options
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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