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Guest Services Agent at Commonwealth Hotels

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Commonwealth Hotels

Guest Services Agent

Portland, ME, USA|Onsite

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $15.25 - $19.50
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Work Schedule

Flexible
Weekend Shifts
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Benefits

exclusive discounts
professional growth
Employee assistance program
Jury duty leave
Bereavement leave

Job Description

The Docent's Collection, situated in Portland's historic Old Port, is much more than just a hotel; it is a distinguished hospitality establishment offering a unique and luxurious experience to discerning travelers. As a proud member of Commonwealth Hotels, a leading hospitality management company founded in 1986, The Docent's Collection exemplifies a commitment to exceptional guest satisfaction and personalized service. Ranked #3 on TripAdvisor, the Collection combines the charm of Portland's rich history with modern conveniences, featuring private lofts equipped with fully outfitted kitchens where guests can enjoy the vibrant local cuisine.

Working at The Docent's Collection means ... Show More

Job Requirements

  • High school diploma or equivalent
  • Experience in customer-facing roles
  • Familiarity with reservation or property management systems
  • Strong interpersonal and communication skills
  • Ability to resolve conflicts calmly and effectively
  • Capacity to manage multiple tasks simultaneously
  • Flexibility to work irregular hours including weekends and holidays

Job Qualifications

  • Previous customer-facing experience in hospitality, retail, or food service
  • Familiarity with computers and property management systems
  • Strong verbal and written communication skills
  • Experience in guest complaint handling and conflict resolution
  • Ability to multitask effectively
  • Knowledge of front desk operations and check-in/check-out procedures
  • High school diploma or equivalent

Job Duties

  • Guest check-in and check-out
  • Reservations management
  • Customer service
  • Payment processing
  • Communication hub
  • Providing information
  • Problem-solving
  • Maintaining records
  • Promoting hotel services
  • Ensuring security

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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