Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) matching
Wellness Support
Life insurance
Disability Coverage
tuition aid
Travel perks
Lodging perks
Job Description
Stonebridge is a reputable hospitality company managing a range of properties focused on providing exceptional guest experiences and ensuring comfortable stays for all visitors. Known for its commitment to quality service and operational excellence, Stonebridge operates hotels where the guest's satisfaction is paramount. With a strong emphasis on professionalism and inclusion, the company fosters a collaborative work environment where team members are valued and growth is encouraged. Stonebridge also maintains a supportive approach to employees by offering comprehensive benefits and opportunities that help build promising careers in the hospitality industry.
The Guest Service Agent role at Stonebridge's hotel in Needham, M... Show More
The Guest Service Agent role at Stonebridge's hotel in Needham, M... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in a hotel front desk or guest service role preferred
- strong communication skills
- proficiency with property management systems
- ability to handle cash transactions
- basic bookkeeping skills
- availability to work flexible shifts including evenings, weekends, and holidays
- ability to stand and walk for extended periods
- ability to lift up to 10 lbs occasionally
Job Qualifications
- Previous experience in a hotel front desk or guest service role preferred
- strong customer service and communication skills to interact effectively with guests and staff
- proficiency in using property management systems and basic office software (e.g., Word, Excel)
- ability to handle cash transactions and perform basic bookkeeping tasks
- excellent problem-solving abilities to resolve guest issues efficiently
- strong organizational skills with attention to detail in managing guest reservations and records
- ability to work independently and follow established hotel policies and procedures
Job Duties
- Greet, register, and assign rooms to guests upon their arrival
- verify guest credit and establish payment methods for accommodation
- keep accurate records of room availability and guest accounts using property management systems
- compute bills, collect payments, and make change for guests
- perform basic bookkeeping tasks, such as balancing cash accounts
- issue room keys and provide necessary instructions to bell attendants
- review accounts and charges with guests during the check-out process
- post charges for rooms, food, beverages, and services to ledgers manually or via computer systems
- transmit and receive guest messages using telephones or switchboards
- coordinate with housekeeping and maintenance staff to address guest-reported issues
- make and confirm reservations for guests
- answer inquiries about hotel services, nearby dining, shopping, and entertainment options
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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