Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.25 - $19.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) matching
Wellness Support
Life insurance
Disability Coverage
Savings accounts
tuition aid
Travel and lodging perks
Job Description
Stonebridge is a reputable hotel management company known for its dedication to delivering exceptional hospitality services across its diverse portfolio of properties. Operating in various locations, Stonebridge emphasizes creating memorable guest experiences through professional service and a welcoming atmosphere. As an industry leader, Stonebridge continually strives to uphold the highest standards in hotel management, ensuring that each property offers outstanding amenities, comfort, and personalized attention to every guest. The company's commitment to employee development and inclusive work culture makes it an attractive employer in the hospitality field.
The Guest Service Agent position at Stonebridge facilities in Anchorage, Alaska, pl... Show More
The Guest Service Agent position at Stonebridge facilities in Anchorage, Alaska, pl... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hotel front desk or guest service role preferred
- Strong customer service and communication skills
- Proficiency with property management systems and basic office software
- Ability to handle cash transactions and perform bookkeeping
- Excellent problem-solving skills
- Strong organizational skills
- Ability to work independently
- Flexible schedule including evenings, weekends, and holidays
- Ability to stand and walk for long periods
- Ability to lift and carry up to 10 lbs
Job Qualifications
- Previous experience in a hotel front desk or guest service role preferred
- Strong customer service and communication skills to interact effectively with guests and staff
- Proficiency in using property management systems and basic office software (e.g., Word, Excel)
- Ability to handle cash transactions and perform basic bookkeeping tasks
- Excellent problem-solving abilities to resolve guest issues efficiently
- Strong organizational skills with attention to detail in managing guest reservations and records
- Ability to work independently and follow established hotel policies and procedures
Job Duties
- Greet, register, and assign rooms to guests upon their arrival
- Verify guest credit and establish payment methods for accommodation
- Keep accurate records of room availability and guest accounts using property management systems
- Compute bills, collect payments, and make change for guests
- Perform basic bookkeeping tasks, such as balancing cash accounts
- Issue room keys and provide necessary instructions to bell attendants
- Review accounts and charges with guests during the check-out process
- Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems
- Transmit and receive guest messages using telephones or switchboards
- Coordinate with housekeeping and maintenance staff to address guest-reported issues
- Make and confirm reservations for guests
- Answer inquiries about hotel services, nearby dining, shopping, and entertainment options
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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