Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $22.00
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Discounted spa services
401K with company match
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Employee assistance program
Paid Time Off
Holiday pay
Career advancement opportunities
Anniversary Program
Work performance incentives
Job Description
Mirbeau is a distinguished, family-owned hospitality company with over 25 years of experience delivering award-winning services rooted deeply in wellness, care, and excellence. Recognized as a Forbes-rated establishment, Mirbeau has built a strong reputation for creating an environment where not only guests but also employees feel supported, respected, and empowered. At Mirbeau, the commitment to health, balance, and well-being permeates every aspect of its operations, reflecting the company’s dedication to fostering a workplace that promotes personal and professional growth alongside exceptional guest experiences.
The Guest Services Agent role at Mirbeau is a pivotal position dedicated to ensuring every visit... Show More
The Guest Services Agent role at Mirbeau is a pivotal position dedicated to ensuring every visit... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hotel, resort, or spa operations
- Proficiency with Property Management Systems (PMS) preferred
- Strong organizational and multitasking skills
- Excellent communication skills
- Ability to remain composed under pressure
- Professional appearance and punctuality
- Physical ability to stand for extended periods
- Commitment to exceptional customer service
- Ability to work flexible shifts including mornings, evenings, weekends, and holidays
Job Qualifications
- Previous experience in hotel, resort, or spa operations, with a strong understanding of front office procedures and guest service standards
- Experience with Property Management Systems (PMS) and hotel-related software highly valued
- Background in customer service or hospitality roles strongly preferred
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment
- Ability to multitask under pressure while remaining composed and focused
- Proficiency in computer systems, including handling reservations, guest inquiries, and administrative tasks accurately
- Genuine passion for hospitality and commitment to creating warm, thoughtful, and memorable guest experiences
- Polished, professional appearance in line with elevated hospitality standards
- Naturally pleasant, charismatic, and welcoming demeanor, with the ability to build trust and put guests at ease
- Calm, confident presence with the ability to handle guest interactions with empathy and professionalism
- Strong verbal and written communication skills, with the ability to convey information clearly, tactfully, and effectively
- Ability to engage courteously and collaboratively with guests, staff, and leadership at all levels
- Ability to stand for extended periods while maintaining energy, focus, and professionalism
- Physical stamina to thrive in a dynamic, guest-facing environment
Job Duties
- Deliver exceptional service and ensure high guest satisfaction by following Forbes and Mirbeau standards
- Provide a warm, professional welcome- greet, register, and check-in arriving guests, create key cards, and escort/direct guests to their rooms
- Assist departing guests with check-out, billing inquiries, and payment processing
- Respond promptly and courteously to guest questions, requests, and concerns- resolving issues with professionalism and care
- Promote resort amenities and services by staying informed on offerings, facilities, and hours of operation
- Verify daily arrivals, reservations, and room statuses, update pass-on logs, and communicate special requests to the appropriate teams
- Prepare pre-registrations, room changes, no-shows, and guest amenities in a timely manner
- Maintain accurate guest folios, posting charges promptly and coordinating with Spa and Food & Beverage for transfers
- Process payments, authorize credit cards, and complete daily cash handling, deposit logs, and reporting
- Perform shift checklists, drawer counts, guest deliveries, and amenities preparation
- Ensure the front desk and adjacent areas remain clean and organized at all times
- Maintain open communication with all departments to ensure operational alignment and seamless service
- Work closely with Housekeeping to confirm room status updates and coordinate timely turnovers
- Share important updates, incidents, and guest needs through pass-on logs and internal tools to support smooth shift transitions
- Attend scheduled meetings and contribute to team communication and improvement efforts
- Print expected departures report, review arrivals, and prepare for PM shift (AM Shift)
- Print credit manager's report, prepare for Night Audit, and confirm next-day readiness (PM Shift)
- Follow all resort policies, procedures, and safety protocols, including security of guest valuables
- Maintain a neat, professional appearance and arrive prepared and on time for scheduled shifts
- Uphold Mirbeau's culture of excellence by ensuring every guest interaction reflects warmth, attentiveness, and professionalism
- Perform additional duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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