Benchmark

Guest Services Agent

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $19.00
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Work Schedule

Rotating Shifts
Weekend Shifts
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Benefits

Health Insurance
retirement plans
Paid Time Off
wellness programs
Local discounts
employee hotel rates
matching 401k plan
Professional Development
generous bonuses
Travel perks

Job Description

Pyramid Global Hospitality is a distinguished leader in the hospitality industry with a strong commitment to placing people first. This company prides itself on creating a supportive and inclusive work environment that values diversity, growth, development, and overall employee wellbeing. With over 230 properties worldwide, Pyramid Global Hospitality offers employees an opportunity to grow professionally while being part of a collaborative and nurturing community. The company is dedicated not only to the excellence of its guest services but also to the personal and career development of its employees. This commitment is clearly reflected in the company’s approach to employee benefits,... Show More

Job Requirements

  • High school diploma or equivalent
  • a strong desire to make an impact on other people
  • an outgoing and engaging personality
  • computer skills
  • excellent verbal and written communication skills
  • ability to work in a fast-paced setting
  • ability to stand for the duration of the shift
  • must be available to work various shifts including weekends and holidays

Job Qualifications

  • High school diploma or equivalent
  • a strong desire to make an impact on other people
  • an outgoing and engaging personality
  • computer skills
  • excellent verbal and written communication skills
  • ability to work in a fast-paced setting
  • ability to stand for the duration of the shift
  • must be available to work various shifts including weekends and holidays

Job Duties

  • Help guests discover their wanderlust experience
  • provide exceptional customer service by being engaging and taking sincere interest
  • check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
  • help to resolve problems and wow guests through recovery when things aren’t quite right
  • promote and sell special hotel programs
  • interact with hotel resort staff in a professional manner, assisting other departments with necessary information
  • be knowledgeable of all emergency procedures and policies
  • maintain house bank
  • communicate all pertinent information to manager on duty
  • follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
  • assist other departments as needed

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.