Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $35.06 - $36.50
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Flexible Schedule
Training and Development
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company renowned as an innovator in the industry. With stronghold presence in dominant U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate has rapidly expanded its influence across Europe, Latin America, and the Caribbean. The company manages a diverse portfolio of global properties with an aggregated asset value exceeding $20 billion and generating over $5 billion in cumulative revenues. Highgate is dedicated to providing expert guidance through every stage of the hospitality property life cycle from planning and development to recapitalization or disposition. They... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hotel or related field preferred
- Basic computer proficiency
- Customer service experience preferred
- Ability to work flexible and long hours
- Ability to lift up to 20 pounds occasionally
- Ability to stand for entire shift
- Strong communication skills
- Ability to multitask and prioritize
- Willingness to attend meetings and trainings regularly
- Commitment to personal appearance and grooming standards
- Ability to comply with safety and operational regulations
- Problem-solving capability
- Ability to maintain confidentiality
- Initiative and proactive attitude
- Willingness to cross-train
- Maintain regular attendance and punctuality
Job Qualifications
- College coursework in related field helpful
- Experience in a hotel or a related field preferred
- High School diploma or equivalent required
- Computer experience required
- Customer service experience preferred
- Flexible and long hours sometimes required
- Light work involving up to 20 pounds of force occasionally
- Ability to stand during entire shift
- Maintain a warm and friendly demeanor
- Effective verbal and written communication skills
- Strong listening and problem-solving abilities
- Ability to multitask and prioritize
- Attend all hotel-required meetings and trainings
- Maintain regular attendance in compliance with company standards
- High standards of personal appearance and grooming
- Comply with company standards for safe and efficient operations
- Effective in handling and preventing problems
- Ability to understand and apply complex information
- Willingness to cross-train in other areas
- Maintain confidentiality
- Show initiative and anticipate needs
- Perform other duties as requested by management
Job Duties
- Greet and welcome all guests approaching the front desk in accordance with Highgate Hotel standards
- Maintain proper operation of the PBX console and ensure that all hotel standards are met
- Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner
- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms
- Review Front Office log and Trace File daily
- Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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