Job Overview
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Career development opportunities
supportive work environment
Job Description
Innisfree Hotels is a renowned hospitality company known for its inclusive workplace culture where employees genuinely matter, and their voices are heard. The organization focuses on fostering a culture of care that promotes a positive and supportive work environment. With several properties under its umbrella, Innisfree Hotels values employee engagement, professional growth, and excellent guest service. The company is committed to creating a space where both employees and guests feel welcomed and valued, emphasizing teamwork, respect, and integrity.
Among its distinguished properties is the Ocean Coast Hotel At The Beach, an inviting destination that offers comfort and quali... Show More
Among its distinguished properties is the Ocean Coast Hotel At The Beach, an inviting destination that offers comfort and quali... Show More
Job Requirements
- High school diploma or equivalent
- minimum 1 year of customer service experience
- knowledge of reservation systems
- ability to communicate effectively in English
- ability to work independently
- capability to multi-task and handle detail-oriented tasks
- maintain professional appearance and grooming standards
Job Qualifications
- High school diploma or equivalent
- minimum 1 year of customer service experience required, hospitality industry preferred
- ability to interpret a variety of instructions provided in written, oral, or scheduled form
- ability to read, write, and speak effectively in English to communicate with guests and team members
- knowledge of reservation and POS systems
- ability to work with computers and good knowledge of operating software preferred
- must be able to multi-task and be detail-oriented
- must be a team player
- ability to work independently with minimal supervision in a high degree of autonomy
Job Duties
- Approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor
- promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner
- maintain regular attendance as required by scheduling which will vary according to the needs of the individual property
- maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag when working
- greet guests upon arrival and make them feel welcomed, always following the 5/10 rule
- check-in and check-out guests as needed, assign rooms for the day per guest requests and reservation details, assist guests in booking reservations and canceling reservations as needed, process payments for guest bills
- arrange for special services for guests as needed, including making or canceling reservations, calling a taxi, providing directions or housekeeping by a certain time, or sending up a small surprise to acknowledge a special occasion
- minimize loss of revenue by adhering to all established credit and inventory control procedures including retrieving proper approval codes for cash and card paying guests
- monitor customer accounts to ensure adherence to hotel credit limits and verify accuracy of registration information such as name, address, method of payment
- adhere to hotel policies regarding the use of cash banks, drop/deposit logs
- be able to diffuse conflict or tense situations with guests
- maintain a clean and safe work environment and report any safety issues to management immediately
- perform any other duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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