Studio Allston Hotel

Guest Services Agent

Job Overview

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Employment Type

Temporary
Hourly
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Compensation

Type:
Hourly
Rate:
Exact $22.15
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Training and Development
flexible scheduling

Job Description

Highgate Hotels is a premier real estate investment and hospitality management company recognized as an innovator in the hospitality industry. The company maintains a dominant presence in key U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, and is rapidly expanding into Europe, Latin America, and the Caribbean. With a portfolio of global properties valued at over $20 billion and generating more than $5 billion in cumulative revenues, Highgate provides expert guidance through all stages of hospitality property cycles — from planning and development to recapitalization and disposition. The company stands out for its ability to... Show More

Job Requirements

  • High School diploma or equivalent
  • Experience in a hotel or related field preferred
  • Computer experience required
  • Customer service experience preferred
  • Ability to stand during entire shift
  • Flexible availability including long hours
  • Strong verbal and written communication skills
  • Ability to multitask and prioritize
  • Maintain a warm and friendly demeanor
  • Attend all required meetings and trainings
  • Maintain high standards of personal appearance
  • Comply with hotel standards and regulations
  • Ability to handle problems effectively
  • Maintain confidentiality of information
  • Ability to cross-train in other hotel areas
  • Perform other duties as requested by management

Job Qualifications

  • College course work in related field helpful
  • Experience in a hotel or a related field preferred
  • High School diploma or equivalent required
  • Computer experience required
  • Customer services experience preferred
  • Flexible and long hours sometimes required
  • Ability to stand during entire shift

Job Duties

  • Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards
  • Maintain proper operation of the PBX console and ensure that all hotel standards are met
  • Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner
  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms
  • Review Front Office log and Trace File daily
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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