Guest Services Agent

Sacramento, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $24.00

Work Schedule

Rotating Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

flexible scheduling

Job Description

HRI Hospitality is a distinguished hospitality management company that offers a unique and innovative perspective on hotel ownership and management. With a rich history of restoring historic properties to their former glory and engaging in new build projects, HRI Hospitality takes pride in developing hotels that become vibrant centers of their urban communities. Known for their dedication to excellence and guest satisfaction, HRI Hospitality operates a wide array of well-known hotel brands in exciting locations, providing employees with abundant opportunities for career growth and development within the hospitality industry.

At HRI Hospitality, the commitment to delivering warm welcomes and creating ... Show More

Job Requirements

Minimum 18 years of age
US work authorization required
High school graduate or equivalent
Minimum six months cash handling experience
Minimum six months experience as a Guest Service Agent in hotel or comparable industry
Able to effectively communicate in English, both written and verbal
Must be able to clearly communicate in English with guests, visitors, management and coworkers
Must provide legible communication and directions
Must able to compute accurate mathematical calculations
Ability to input and access data in computer
Ability to understand guest inquiries and provide responses
Ability to promote positive relations with guests
Ability to focus on guests' needs, remain calm and courteous
Ability to think clearly, quickly and make concise decisions
Ability to prioritize, organize and follow up
Ability to work well under pressure of frequent arrivals and departures
Ability to focus attention on details
Ability to maintain confidentiality of guest and hotel information
Ability to ensure security of guest room access
Ability to remain stationary at assigned post for extended periods
Must meet grooming standards
Ability to work cohesively with other departments and coworkers
Willingness to work varied shifts, including weekends and holidays

Job Qualifications

High school graduate or equivalent
Minimum six months experience as a Guest Service Agent in a hotel or comparable industry
Minimum six months cash handling experience
Effective communication skills in English both written and verbal
Ability to compute accurate mathematical calculations
Ability to input and access data in computer systems
Knowledge of hotel services and amenities
Ability to handle guest inquiries and provide clear responses
Strong organizational and prioritization skills
Ability to work under pressure and remain courteous
Ability to maintain confidentiality of guest information
Teamwork and collaboration skills
Willingness to work varied shifts including weekends and holidays

Job Duties

Maintain complete knowledge of hotel features, services, hours of operation
Maintain knowledge of all room types, numbers, layout, decor, appointments and location
Maintain knowledge of all room rates, special packages and promotions
Keep daily house count and track expected arrivals and departures
Maintain room availability status for any given day
Maintain knowledge of scheduled daily group activities
Comply with all hotel and departmental policies and procedures
Obtain assigned bank and ensure accuracy of contracted monies
Keep bank secure at all times
Meet with supervisor to review daily assignments and priorities
Meet with departing Front Desk Agent to review business status and follow up items
Access all function of computer system according to established procedures and standards
Set up work station with necessary supplies and maintain cleanliness throughout shift
Answer department telephone promptly using correct greeting and telephone etiquette
Promote positive guest relations to all individuals approaching the Front Desk
Accommodate all requests for information in a congenial manner
Process all guest check ins according to established hotel requirements
Confirm reservation in system and review all noted information for guests
Register guests in computer and generate registration cards
Verify registration information, obtain backup information for guest credit or payment method and input into system
Assign guest rooms
Advise guest of any messages, mail, faxes received for them
Inform guests of room safe, mini bar key and room key procedures
Issue parking passes, validate valet parking tickets and enter info into computer
Communicate services and amenities included in packages
Obtain proper identification for tax exempt guests and attach form to registration card
Obtain guest signature for designated paperwork
Obtain Bell Person to escort guest and transport their luggage to the room
Maintain guest history files
Communicate VIP arrivals to designated personnel for escort and amenity delivery
Set up accurate accounts for guests checking in
File registration cards and vouchers
Accommodate guests with reservations when hotel cannot
Follow procedures for walking guests
Accommodate room changes
Handle guest complaints ensuring satisfaction
Document all guest requests, complaints or problems and notify designated personnel
Follow up within 20 minutes to ensure resolution
Take, record and relay messages accurately
Distribute hotel personnel messages
Offer detailed info on voice mail system
Accept and record wakeup call requests
Issue safe deposit boxes and ensure security of keys
Distribute all guest and department mail
Monitor, send and distribute guest faxes
Document and confirm reservations and cancellations
Block rooms in computer and follow through
Pre-register designated guests and prepare key packets
Communicate pertinent guest information to departments
Generate, print and distribute daily and weekly reports
Resolve discrepancies on room status report with Housekeeping
Match bucket check to in house guest ledger report
Process all check outs following hotel requirements
Resolve late charges
Present folio to guest and resolve disputed charges
Settle guest accounts following Accounting procedures
Retrieve guest room key from guest
Request guest comments on stay
Process express check outs
Handle requests for late check outs
Conduct group check ins and outs
Assist all departments in obtaining info regarding groups, inventory and guests
File guest room keys and ensure safe keeping
Adhere to cashiering procedures
Process adjustment vouchers, paid outs, correction vouchers, miscellaneous charges
Make change for guests
Cash guests' personal checks and travelers checks
Post charges
Settle room accounts
Run closing reports
Count bank at shift end
Complete cashier reports
Balance receipts
Drop receipts
Secure bank
Document info in log book

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: